Our Enhanced Security Login is part of CNB's compliance with the Federal Financial Institutions Examination Council's (FFIEC ) requirements. This login procedure is designed to help CNB verify that it is you logging into your online banking account rather than someone pretending to be you, using a stolen user name and password.
The procedure requires creation of a set of three Security Questions.
If you have multiple online banking logins, you'll need to create a set
of security questions for each one. After you create the Security
Questions along with their answers, you will have the option of
registering your computer by downloading an additional file to your
computer.
Registering is an optional step because you can always log into CNB
Online Banking from any computer by providing your user name, password,
and an answer to one of your security questions. But you will likely
want to register at least one computer, the one that you access Online
Banking from most frequently, in order to make your login process
faster. When you log in from a registered computer you are not required
to answer a security question to complete the process.
Key Terms
Trusted Computer
A trusted computer is one that you control the access to (e.g., your home computer). Computers such as those in hotel business centers, libraries, and possibly even those owned by your employer are public computers and therefore non-trusted. You should never register a non-trusted computer.
Registered Computer
A registered computer is one that you have downloaded a CNB digital file (certificate or cookie) to. Your user name and password, plus the presence of the digital file on your computer when you log in, gives CNB two layers of credentials to verify your identity.
You should only register trusted computers.
Digital Certificate
Digital Certificates are security tokens that provide an additional means of proving your identity in electronic transactions, much like a driver's license or a passport does in face-to-face interactions.
Security Cookie
Cookies are also digital tokens, and an alternative to certificates for verifying your identity. Security Cookies are the recommended option for Mac users, where digital certificates can be more difficult to set up.
Please Note: CNB's security cookie is used solely for the purpose of uniquely identifying your computer during the login process. No data from your computer is shared with CNB, and the presence of the cookie does not allow other Web sites to access infomration about you.
Customer Call Center
If you need help, please contact us at (585) 394-4260 ext. 0 or (800) 724-2621 ext. 0, 8 AM - 8 PM Monday - Friday, 9 AM - 1 PM Saturday (Eastern).