First Time Login Instructions 

First Time Login Video Tutorial

Printable PDF Version of these instructions

1. Enter your current Online Banking Login ID, leave the password field empty, check the first time user checkbox and click the ’Login’ button. If you have not signed up for Online Banking, you can click on the 'Enroll' link next to the Login button on www.cnbank.com or click the right-side ‘Sign Up For Online Banking Today!’ banner on online.cnbank.com.   Login from www.cnbank.com Login from online.cnbank.com
2. Select a phone number or email address to receive a Secure Access Code, click ‘Submit’. *If you have chosen a phone number, you will receive an automated phone call speaking your secure access code, you need to be able to answer the phone to receive your code, your code will not be left on a message.
3. Retrieve your one-time Secure Access Code from your phone or email. Enter the Secure Access Code, click ’Submit’.
4.  Read the “Online Banking Access Agreement & Disclosure”, click ‘I Accept’.
5. Review your Online Profile; if changes are necessary you can submit those through a secure mailbox message within online banking, click ‘Submit’.
6. Create your new Online Banking Password, confirm the password, click ‘Submit’ to complete your enrollment and begin. *Passwords are case sensitive in our new online banking. Please note: Upon your next login, you will be taken through 3 steps to initiate your enhanced identification layer. This is where you can choose to register a non-public computer for future online banking access. Please review the additional instructions below.

Registering Your Computer (Second Time Logging In)

Video Tutorial »

The Enroll Option

The Enroll Option is for new customers requesting a Login ID and Password for access to Online Banking.  You can enroll here.

The Enroll Option is also for  new businesses requesting a Login ID and Password for accesss to Online Banking. You can enroll here.

For existing customers, your Login ID will remain the same in our new system.  There is no need to re-enroll. You will need to select "First Time User" during your first Online Banking login in order to establish a new password. Use the login box at the top of this page, enter your existing login name, leave the password field empty, check the "First Time User" checkbox, and click the "Login" button.

Instructions to Download Register Transactions 

Please follow these steps:

1. From the online banking left menu, select the Register option under Accounts (or from the overview page, double click on   the account) 
2. Select the account from which you wish to download data from the account drop down 
3. On the right hand side of the menu bar, click on the Display drop down and select ‘Export to File’ 
4. Then, from the drop down to the right, select the type of file you wish to download ( spreadsheet - xls, spreadsheet - csv, Microsoft OFX - ofx, Quicken - qfx, Quickbooks - qbo)
5. Click Submit - located just below the file selection
   
   Please note: Procedures to update your Financial Institution for Intuit Products (Quicken and QuickBooks) are available at CNBank.com. Click on the banner that reads Attention: Quicken and QuickBooks Users. 

System Requirements

Recommended Minimum System Requirements

• Standard PC or Mac (Pentium IV/1 GHz processor or higher/500 Mb RAM or greater)
• Microsoft® Windows XP SP3/Vista SP2/7 or Mac OS-X
• Cable, DSL or ISDN Internet connection (dial-up supported for basic use only)
• Supported browser
• Security, anti-virus and Spyware updates applied
• A valid email address and telephone number

Supported Browsers

• PC Browsers
  • Microsoft® Internet Explorer 7.x, 8.x, 9.x
  • Firefox 3.6, 6.x
  • Safari 5.0.x, 5.1.x
  • Chrome 13.x
• Mac Browsers
  • Firefox 3.6, 6.x
  • Safari 3.x, 4.x, 5.0.x, 5.1.x
  • Chrome 13.x

Cookies

Cookies are files placed on your computer by Web sites that help them identify you as a returning visitor. Online Banking uses cookie data to determine if you have registered your computer and browser.

After registering, some customers continue to receive multiple requests to register the same computer. If your browser "Options" are set to delete all cookies each time you close it, or if it is set to delete the history each time and that history is inclusive of cookies, it will also delete your registration data for Online Banking. This will result in repeated requests to complete the registration process.  If you have experienced this, you may want to adjust your Internet browser "Options" settings. Please refer to the guide appropriate for your browser:

• Preventing cookies from being deleted, for Internet Explorer and Firefox

You do not have to enable cookies for all Web sites; you may be able to configure your browser to accept cookies only from online.cnbank.com or use a different browser just for online banking.

General Cookie Configuration Instructions (all links are offsite):

• Microsoft Internet Explorer
• Mozilla Firefox
• Google Chrome
• Mac Safari

Comparison on Old Menu to New Menu 

 Click here for a printable format  

New Features in the Online Banking Center

Creating Alerts 

Alerts can be used to notify you of activity on your account as well as remind you of events. You can create alerts based on accounts, dates, history, and transactions.

To create an alert:

• Under preferences in the left menu bar, click on ‘Alert Options’.
• Click on ‘Add Alert’, from the dropdown menu select the type of alert you wish to create.
• Complete all fields for any alert you are creating, click on ‘OK’.

To edit an alert: 

• Select the alert you wish to edit, click on the alarm image
• Make your edits, click ‘OK’.

To delete an alert: 

• Select the alert you wish to delete, click on the red x
• If you are sure you wish to delete the alert click on ok, otherwise click cancel.

Phishing Phrases 

Security Options: Phishing Phrase

This phrase will be displayed to you on the login screen of our website to verify you are on our site.

To create a phishing phrase:

• Under preferences in the left menu bar, click on ‘Security Options’.
• Click on the ‘Phishing Phrase’ tab. 
• Enter the phrase you wish to use in the ‘My Phrase’ field and click the ‘Submit My Phrase” button.
  Note: You will see your phrase only on a computer and browser that you have submitted the phrase to.

CNBillPay Demo 

To learn more about our new BillPay System, click the demo below:  

Unregistered Browser Message

If you receive a "You cannot perform this action from an unregistered browser" message on the login screen, you will have to enable cookies for the online.cnbank.com site.  Cookies are controlled by your Web browser, and if you use multiple browsers to access Online Banking you will need to enable cookies separately in each one. See System Requirements for help configuring cookies.

What is a Secure Access Code? Will I have to get a new one every time I log in?

Secure Access Codes are one-time use security tokens delivered to a phone or e-mail address. You will need to use Secure Access Codes at least two times:

• The first time you access the Online Banking system, to establish your password in the system.
• The second time you access Online Banking, to place a cookie on your computer. As long as this cookie is in place you will not be required to obtain another Secure Access Code.

If, for any reason, your browser cookies get cleared or deleted you will be required to obtain another Secure Access Code, which will re-establish the cookie. Read More About Cookies.

My secure access code didn't work. Why?

Secure Access Codes, which are delivered via e-mail or phone, expire after 30 minutes. If you have an expired code you will need to restart the login process and acquire a new code.

Detailed Online Banking Help

The Online Banking System has extensive online help available, including help for:

• Logging in or Signing off: Includes help with online navigation, first time login, forgotten login or password, registering your computer, signing off and using online help.
• Accounts: Includes help with account overview, history, online activity and online statements.
• Transactions: Includes help with transfers, creating and managing recurring transactions and previewing transactions.
• Services: Includes help for secure messages, address changes, check reorders, stop payments and other services.
• Preferences: Includes help setting and managing account, security and delivery preferences. Also includes help for subsidiary company management, setting up users and user rights, and help setting up mobile services and preferences.
• Commercial Banking: Includes help for all commercial payments and services.

How do I Retrieve my Bill Payment History? 

Category Set-Up in BillPay 

Categories in your Register