Articles

Online Banking Tip of the Day: CNBillPay Forgot Challenge Response

Greg Bapst — Mon, 21 May 2012 10:03:03 GMT

Did you know help is available if you forgot your response to a challenge phrase in CNBillPay?
How: While performing a task in CNBillPay, you may be presented with one of your challenge phrases. If you do not remember your response, you can contact the Customer Call Center for assistance using Messages within online banking or by calling (585) 394-4260 or (800) 724-2621, weekdays 8am-8pm, weekends 9am-1pm. For related tips click the link on the left.

Online Banking Tip of the Day: CNBillPay Notifications for Recurring Payments

Greg Bapst — Fri, 18 May 2012 13:02:11 GMT

Did you know CNBillPay can notify you when a recurring payment processes?
How: From the ‘Options’ menu in CNBillPay select ‘e-Notifications’, to open the e-Notifications window. From the different event options available, select ‘On’ for the option “A recurring transaction processes”, choose how you want to receive the notification and click ‘Submit’. Be sure to verify the email and/or text address on file and ‘Update’ if necessary. CNBillPay makes it easy to schedule recurring payments and be notified when they process.

Online Banking Tip of the Day: Add,Delete Account to Online Banking Access

Greg Bapst — Thu, 17 May 2012 19:48:22 GMT

Did you know you can easily add and delete an account to your online banking access?
How: Select ‘Add/Delete Account’ from the Services area of the main menu to open the “Add/ Delete Account Request” form. Select ‘Add’ or ‘Delete’, enter the ‘Account #’, select the ‘Account Type’ and click ‘Continue’ to submit your request. Once we have verified the information we will process your request, within 1-2 business days. If you have opened a new account and want to add it to your online banking access, or have closed an account and no longer want it displayed in online banking, this is a quick and easy way to do just that.

Online Banking Tip of the Day: CNBillPay Customized Log Out Notifications

Greg Bapst — Wed, 16 May 2012 12:45:37 GMT

Did you know that CNBillPay can send a customized summary of your activity when you log out?
How: From the ‘Options’ menu in CNBillPay select ‘e-Notifications’, to open the e-Notifications window. In the e-Notifications window click on the 'Log Out' tab, select 'On' or 'Off' for each of the four options and click 'Submit'. Now at the end of each bill pay session you will receive a customized email summary of your activity. Be sure to verify the email address on file and ‘Update’ if necessary.

Online Banking Tip of the Day: Change the Default Pay From Account in CNBillPay

Greg Bapst — Tue, 15 May 2012 18:17:06 GMT

Did you know you can change the default pay from account in CNBillPay?
How: If you have more than one pay from account in CNBillPay, you can go to the ‘Options’ menu and select ‘Default Settings’. On the left you can select your ‘Default Pay From’ account and click ‘Submit’. When adding a payee or scheduling a payment this account will be automatically selected, but you can still use a different account. When you pay your bills predominately from one account, it would be useful to make that account your default pay from account.

CNB Weekly Economic Commentary: May 14

Lindsay Lilly — Mon, 14 May 2012 18:43:18 GMT

To Everyone From Gregory S. MacKay, Senior Vice President & Chief Economist Date 05 11 12 Last week we talked about recent increases in personal income and expense, and that the spending increases had been out pacing income increases, with

CNB Victor Supports Honor Flight

Lindsay Lilly — Mon, 14 May 2012 18:35:56 GMT

Victor Post Victor Holds Inaugural week for Honor Flight Victor, N.Y. — Victor’s inaugural Week For Honor Flight has taken off. The Victor Parks and Recreation Department and Citizen Advisory Board, in partnership with the Victor Merchants Association, is hosting

Online Banking Tip of the Day: View and Update CNBillPay Contact Info

Greg Bapst — Mon, 14 May 2012 10:02:57 GMT

Did you know you can update your CNBillPay contact info?
How: From the ‘Options’ menu in CNBillPay, select ‘View Contact Info’ to display your contact information. If you need to update any section, click the ‘Update’ link to the right of that section’s title. You will be prompted to answer one of your challenge phrases and click 'Submit' to edit your information. Make your changes and click ‘Submit’ to update. You update your contact information in CNBillPay separately from Online Banking. You should review the contact information you have in CNBillPay and Online Banking to be sure that both areas have the most up-to-date information, and keep this in mind when you change your address, phone number(s) or email(s).

Online Banking Tip of the Day: Stop a CNBillPay Reminder

Greg Bapst — Fri, 11 May 2012 14:19:55 GMT

Did you know you can easily stop the reminders you created in CNBillPay?
How: If you have a bill payment reminder scheduled that you wish to stop, start by simply viewing the reminder. You can do this by clicking the link to the reminder in your CNBillPay calendar or by using ‘View Reminders’. Simply click ‘Stop’ to the far right of any reminder you wish to stop. If you downloaded this reminder to your Outlook calendar, you will also have to go to your Outlook calendar and remove it. It is easy to set up reminders in CNBillPay, and even easier to stop them.

CNB Employees on WHAM Ask the Experts radio show May 20

Lindsay Lilly — Thu, 10 May 2012 14:44:00 GMT

WHAM 1180 Radio Show "Ask the Experts" Sunday, May 20 at 7pm Topic Social Security CNB Guest Presenters will be Donna Cator, CFP®, VP, Financial Planning Officer Denise Kelly Dohse, AVP, Financial Planning Officer