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If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

Your Bank > Customer Support

CNBanker Voice

We are excited to announce that we are updating our CNBanker Voice System on October 12, 2011. Below you will find an updated menu guide to help assist you through the new system. If you are a current user of CNBanker Voice, your login procedures will change. The menu guide has the details.

You will need to login the first time using your last 4-digits of your social security number.

pdf icon Download and print CNBanker Voice Menu Guide

There are now four (4) phone numbers you can use to access CNBanker Voice: 

  • 585-394-5520 
  • 800-283-1989 
  • 585-394-4260 option 2
  • 800-724-2621 option 2 

CNBanker Voice will continue to give you 24-hour access to account information and more. 

  • Balance Information 
  • Transfer Funds 
  • Recent Transactions 
  • Interest Information 
  • Payoff Information 
  • Branch Locations

Account information can also be heard in Spanish as an option.