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Debit Card Fraud Alert Text Notifications

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Canandaigua National Bank & Trust is pleased to announce the latest feature in our commitment to debit card security and fraud detection. Customers with a CNB Mastercard® Debit Card are automatically protected by EnFactSM – a Fraud Detection Program that monitors debit card and ATM transactions for potentially fraudulent activity. CNB debit card customers are notified via text message if suspicious activity is identified. Fraud messages are received from CNB Debit Notifications Fraud Center (37268) and will allow you to confirm or deny the validity of the transaction in question by simply replying YES or NO.

CNB debit card customers, with a text-enabled number on file, will be notified via text message if suspicious activity is identified. Fraud messages will be received from CNB Debit Notifications Fraud Center (37268) and will allow you to confirm or deny the validity of the transaction in question by simply replying YES or NO.

For your protection:

  • Fraud text notifications will contain the merchant name and dollar amount for review.
  • Confirm or deny the validity of the transaction by replying YES or NO.
  • Valid transactions will require no further action.
  • Fraudulent transactions will result in additional notifications related to the status of your debit card.
  • If a text response is not received within 15 minutes, or if we do not have a text-enabled number on file, you will be contacted by phone.  
 

Please note: Fraud Alert Text Notifications are not subject to text messaging fees. If you do not wish to receive text notifications, you may opt out by simply replying STOP when the text message is received. To reactivate fraud text notifications, reply UNDO. You will continue to receive phone calls regarding suspected fraudulent activity.

To update your phone contact information, please contact the Customer Call Center at (585) 394-4260.