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If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

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Profile Capture

Let us get to know you better.

Drivers License

Have your picture ID and signature electronically captured at your CNB branch to make your transactions easier and safer.

CNB's Profile Capture features:

  • Visual Recognition: By scanning your license, you no longer need to present your ID when performing transactions. We can also take a current photo of you to improve our ability to verify your identity.
  • Signature Comparison: Our electronic signature capture allows for immediate verification for signature transactions.

To participate in our security upgrade, please see your Customer Service Representative at your local bank office.

Questions? Contact the Call Center:

ID Theft Protection