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CNB COVID-19/Coronavirus Deferment and Relief Program

At CNB, we understand that the current environment may cause financial hardship. We’re available to discuss your unique situation and concerns, provide education and advice, and deliver solutions to help.

Our Deferment and Relief Programs are intended to provide an immediate and appropriate level of financial relief for the individuals and businesses experiencing hardship as a result of the COVID-19/Coronavirus Pandemic.

Small Business and Commercial Loan Clients 

  • Immediate Relief on payments
  • Up to 90 days payment relief on Principal and Interest, Principal only, or Interest Only
    (determined by client need and credit facility)
  • No Fees
  • No Closing Costs
  • Minimal paperwork, easy to process and quick turnaround
  • No negative impact to credit rating
To take advantage of any our programs, please fill out the form below, contact your relationship manager or call the Customer Call Center at
(585) 394-4260.

Online Forms:
Click here to complete a Deferment Request Questionnaire for Small Business and Commercial Loans

Consumer and Personal Loan Customers

  • Immediate relief on payments
  • Up to 5 months deferment of principal and interest 
    (determined by customer need and credit facility)
  • No fees 
  • No negative impact to credit report
Click here to complete a Deferment Request for Consumer and Personal Loans

CNB Portfolio Mortgage and Home Equity Loan/Line of Credit Customers

  • Immediate relief on payments
  • Up to 5 months deferment of principal and interest
    (determined by customer need and credit facility)
  • No fees 
  • No negative impact to credit report
Click here to complete a Deferment Request for Portfolio Mortgage and Home Equity Loans and Lines

Fixed Rate Mortgage Customers

If you have a fixed rate mortgage, please call the Customer Call Center at (585) 394-4260 to discuss the options available to you.

Personal and Business Credit Cards through our partner, First National Bank of Omaha (FNBO)

Contact FNBO directly at 1-855-550-9125 to inquire about relief options that may be available to you.