Skip to main content

Upgrade for a Better Experience

Canandaigua National Bank & Trust would like to encourage all of our customers to update their internet browsers as new releases are made available. Using the most recent browser version ensures the best security, design experience, speed and functionality.

Continue to

If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

ADA Compliance

Security Center | Customer Support | Contact Us

Locations Search
You > Checking

Frequently Asked Questions

CNB Debit Card Design Center FAQs

Who's eligible to personalize their CNB Debit Card with the Design Center?
Anyone who has a Canandaigua National Bank & Trust Debit Card that is in our Consumer Debit Card product can personalize their card through the CNB Debit Card Design Center. (Premium Rewards Program Gold and Platinum cards are not able to be personalized in the Design Center.)

How much does it cost to personalize my card through the Design Center?
There is no fee for the first customized debit card. Our standard Special Card Order/Reissue fee as noted on our Fees for Special Handling and that is in effect at the time of the order may be applied for each subsequent design change thereafter. This fee will be deducted from the checking account associated with your debit card. .

How do I design my card?
Card customization is easy; there are simple instructions to follow: 

  1. Click on the design link on our home page.
  2. Select an image from our gallery or upload an image from your computer, external drive, disk, etc.
  3. Click the ‘browse’ button on the design tool to locate the image on your computer
  4. When you locate your image, select it then click on the ‘Upload’ button on the design tool.
  5. The image will populate into the template.
  6. Customize the look of your card by enlarging, cropping or rotating.
  7. Once you are satisfied with the look of your card, hit the ‘next’ button.

Complete the ’Details’ page with the required information, then click ‘Submit’ where you will see a ‘Thank You’ page with additional information

If I choose to upload an image, how does my photo get approved?
Every submitted image is reviewed for compliance with the Image Guidelines. Each image also must follow the MasterCard Issuing Guidelines as set by MasterCard International. Click here for Image Guidelines.

What images are not acceptable?

Please see our Image Guidelines for our criteria for acceptable photo submissions. Canandaigua National Bank & Trust reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by e-mail within two business days. You may submit a new image anytime following your rejection notification.

What format does the digital photo need to be in?
The photo needs to be a digital photo in .jpeg, GIF, PNG, TIFF or BMP format. The image needs to be at least 840x840 pixels and at least 50KB (kilobytes) in size, not to exceed 10MB (megabytes). Refer to the upload guidelines for additional information.  

How do I convert my photo into a digital photo?
You will need to convert your physical photo into a digital photo. If you take a regular photo to a photo processing facility, they may be able to scan the photo for you and put it on a disk. Remember, the image needs to be saved in either .jpeg or .bmp formats.

What size does my digital photo need to be?
Please use an image that is at least 840x840 pixels. Our design service provides a tool to re-size your picture to look the way you want it to.

What can I do to make sure my image turns out as good as possible? 
Choose a clear, sharply focused image, preferably taken at a high resolution. You can also use photo editing software to enhance your photo prior to uploading it; however, it is not mandatory. 

What happens when my card expires?
Upon expiration of your card, a new card will be sent with the same image as your most recent card.

How will I receive my personalized card?
Your card will be mailed to you via the US Postal Service.

How long will it take to receive my card?
After your image has been submitted and approved by MasterCard and Canandaigua National Bank & Trust, you can expect to receive your card within 7-10 business days.

What if my card is lost or stolen?
If your card is lost or stolen, please call us immediately to replace your card. Your new issued card will have the same image as your previous card. To report a lost or stolen debit card, please call 585-394-4260 or 800-724-2621. After hours please call 800-724-2621.

Will my existing card work until my new Design Center card arrives?
Yes, your existing card will continue to work until you activate your new card. Please destroy your old card once the new card is activated.

Will any financial or personal information be transferred to the design service?
No, we do not transfer or share any of your financial or personal information with the design service.