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Android Troubleshooting

When attempting to login to the Standalone or Client Branded CardValet app, the following message may display: ‘Update your device settings to enable Verify Apps, a Google utility used to secure your device.’ To enable the Google Security Utility:

  1. Open Settings.
  2. Tap Google.
  3. Scroll down and tap Security.
  4. Tap Google Play Protect.
  5. Open Settings, then toggle Scan Device for Security Threats to Off.
  6. Message displays: ‘Your device will no longer be checked for security threats. Are you sure you want to disable this protection?’ Select OK.
  7. After successful login to CardValet, it is advisable to repeat the above steps and Toggle Scan Device for Security Threats to On.