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CNB Customer Testimonials

Proud to be a Community Bank. Through the SBA Paycheck Protection Program, CNB is proud to have successfully helped 6,864 small businesses in our communities obtain over $526 million in funding. As a community bank, we are focused on serving the needs of our customers and communities. The opportunity to provide assistance in a time of need is very rewarding and the appreciation shared with us by our customers has been overwhelming. Thank you for being an integral member of the community and part of the CNB Family.


Jim Clark, Calkins Technical 

"CNB took the bull by the horns on this one! They (Lindsay Mohr) reached out to me about this. Her constant communication through the whole process was impeccable. When updates were issued we were notified promptly. Their breakdown of the ins and outs of the program into verbiage that was easy to understand was a big help also. Within one week we went from application to loan documents complete. Lindsay and her complete team of support were a great help to us. These are the people I am thankful to have on my team!"


Lou Calabrese, Theatre Supply

"Dan and I wish to extend to you and all your associates at CNB our deepest thanks for your prompt and professional handling our PPP loan application. I'm sure you can understand that we were apprehensive about the ability of your team to process our request in any sort of expedited manner, so imagine our elation when we received your response only days after our submission. To say we were relieved is most certainly an understatement! This challenging situation has created turbulent waters for all of us, and your calm demeanor and guidance most certainly helped us to manage the various tasks presented to us in such a short time. We are so appreciative of your efforts, we hope that you will share them with all of your team."


Alison Errigo, A-List Salon 

"I would like to give appreciation to all the people at CNB and the incredible service provided for myself and my business during this uncertain time. As a customer, i would recommend them to anyone and everyone. They made applying for the PPP loan easy and explained every part of the experience with detail. I was at ease in an instance knowing that the girls at CNB were handling my applications and were much more informed than any other financial institution. Lindsay Mohr and Alyssa Serinis were EXCEPTIONAL!!! Thank you for all your hard work!!!"


Heather C.M. Rogers, Managing Partner at Davidson Fink

"I know you were swamped and you have made us feel like we were your only client, which is a testament to your dedication and care. It makes us very certain we are making the right decision by switching to CNB!"


Justin Copie - Innovative Solutions

"CNB has been our banking partner since 2015. I think the most telling sign of their commitment, has been their level of consistency to service us as a customer, and always being creative when needed. They're quite simply, not your average bank. The COVID-19 situation created another major opportunity for CNB to step up and help us understand our options, as we evaluated everything that was happening in the world around us, and within our business. There was no hesitation to be forthcoming, share expectations, inform us quickly, and take the time to advise us on the impact to our business. We couldn't be more pleased with the way our relationship has grown, as CNB has provided us with guidance and helped when we've needed it most. I'd recommend CNB to any small business that is looking for a partner to grow their business. Alone we can do so little; together, with a partner like CNB, we can do so much more."


Ron Pattison, Western Concrete 

"CNB has proven time and again, they are truly committed to the success of our small business. Not only during the strong economic times, but also during challenging times. Their guidance, knowledge and commitment is unparalleled. They came through in a big way with the CARES Act funding, forging their way through for their clients benefit. You have a loyal customer in Western Concrete!"


David Wolf, Just Solutions, Inc.

"I wanted to thank you and your team for all your help. It is a great relief to know that we in good shape to weather this storm. Many of our employees don't know you, but I know they are all grateful that we didn't have to have furloughs or pay cuts. I have been singing the praises of working with CNB, a local bank. I know many other companies in my industry that dealt with some of the big banks and are still waiting. "


Mike Baker, RocNet Supply

"The CNB team was a diligent, informative and efficient partner in guiding our company through the SBA process. They have been a true long term partner for our growing business."


Shawn Marie Clary, The Ledger Keeper

"As a local bookkeeper I saw firsthand the stress and anxiety that the closing of small businesses in the Rochester area had on my clients. I was so thankful when I connected with Lindsay at Canandaigua National Bank. She was there for me every step of the way as I guided my clients through an ever changing and tumultuous process of applying for the Paycheck Protection Program. Although she was dealing with stress and long hours of her own, she was always pleasant and informative, delivering the most updated information available. With her assistance and CNB by my side, we were able to get several small businesses approved for the PPP, easing the financial anxiety for so many during this time of uncertainty."


Peggy Growney, Windsor Cottage

"Working with Iva on our PPP application underlined yet again how incredible CNB is – your great people, your commitment to this business community and the community at large. When I saw the post from Frank Hamlin on social media, I was blown away once again. First things first. Exactly right. Let’s take care of people first. Once again, I was so proud to be associated with CNB. Iva, as always, made the application process easy. Her calm focus and lightening quick response when I had questions - at such a critical time – helped immeasurably in the process. I always know I am able to count on her, and for that I am so grateful. It wasn’t surprising that CNB took the lead in our community in executing the PPP loans – it was just another reason being a cheerleader for CNB is easy. You’re the best. "


Christina Hilton, AutismUp

"CNB seems like they were steps ahead of all the other banks we have relationships with for this program. Just wanted to let you know we couldn't have done this without you! "


Holly Dutcher, C.U.R.E. Childhood Cancer Association

"We are so appreciative of the support from CNB! We cannot say enough how streamlined the loan application process was, how well-informed the representatives were and how easy it was for us to apply. The ease was appreciated in a time where everything around us is so complicated. Thank you! "


Pam Gratzer, Mindware Connections

"The main reason for my email is to express my accolades of Canandaigua National Bank for the EXCEPTIONAL, OUTSTANDING, AWESOME and NIMBLE administration of the CARES Act/Payroll Protection Plan. During our pursuit of the SBA PPP initiative, CNB provided the most exceptional customer service, support and systems imaginable. I highly commend both Samantha Johnson and Jaimie Wood for their dedication, drive and diligence to get Mindware Connections successfully through this daunting, unprecedented process."