Phone
Call Center Telephone Numbers: (585) 394-4260 (800) 724-2621 Call Center Representative Hours (Eastern): 8 AM - 8 PM | Mon. - Fri. 9 AM - 1 PM | Sat. and Sun.	Call Center Telephone Numbers: (585) 394-4260 (800) 724-2621 Call Center Representative Hours (Eastern): 8 AM - 8 PM Mon. - Fri. 9 AM - 1 PM Sat. - Sun.

Online
Secure messaging with Online Banking: Account related questions can be submitted using the secure message feature within Online Banking. You may also request a change in mailing address using this feature. Log Into Online Banking

Mail
Canandaigua National Bank & Trust 72 South Main Street Canandaigua, NY 14424 Branch office locations and directions

Translation Services

To request a translator for additional customer assistance, simply contact our Customer Call Center at (585) 394-4260 or (800) 724-2621.

To report a lost or stolen ATM or debit card:

During business hours:
Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative.

After business hours:
Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.

During business hours:
Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative

After business hours:
Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.

If you believe you are the victim of Identity Theft:

Act immediately! Contact us at (585) 394-4260 or (800) 724-2621. We will help you with the next steps to take with us. You will also want to file a police report, keep a written record of your correspondence, and contact the credit bureaus.

To request a Credit Freeze or to place Fraud Alert on your credit report, contact the credit bureaus directly:

Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289