/Contact-Us-Phone-Icon-Small.png) Phone
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Call Center Telephone Numbers: (585) 394-4260 (800) 724-2621
Call Center Representative Hours (Eastern): 8 AM - 8 PM | Mon. - Fri. 9 AM - 1 PM | Sat. and Sun.
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Call Center Telephone Numbers: (585) 394-4260 (800) 724-2621
Call Center Representative Hours (Eastern): 8 AM - 8 PM Mon. - Fri. 9 AM - 1 PM Sat. - Sun. |
/Contact-Us-Online-Icon-Small.png) Online
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Secure messaging with Online Banking: Account related questions can be submitted using the secure message feature within Online Banking. You may also request a change in mailing address using this feature.
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To request a translator for additional customer assistance, simply contact our Customer Call Center at (585) 394-4260 or (800) 724-2621.
During business hours:
Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative.
After business hours:
Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.
During business hours:
Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative
After business hours:
Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.
Act immediately! Contact us at (585) 394-4260 or (800) 724-2621. We will help you with the next steps to take with us. You will also want to file a police report, keep a written record of your correspondence, and contact the credit bureaus.
Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289