Security Center | Customer Support | Contact Us
To request a translator for additional customer assistance, simply contact our Customer Call Center at (585) 394-4260 or (800) 724-2621.
During business hours: Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative.After business hours: Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.
Act immediately! Contact us at (585) 394-4260 or (800) 724-2621. We will help you with the next steps to take with us. You will also want to file a police report, keep a written record of your correspondence, and contact the credit bureaus.
Contact the credit bureaus directly:Equifax: 1-800-525-6285Experian: 1-888-397-3742TransUnion: 1-800-680-7289
For specific account related questions, please call our Call Center or use secure messaging within Online Banking.
If you would like general information about a service or product, please check all that apply and a CNB Representative will be in touch with you:
IE 11 Support Expired - User Experience Impacted
On June 15, 2022, Microsoft ended their support for the Internet Explorer 11 desktop application.
We require up-to-date operating systems and browsers in order to access CNB's Online Banking, CNBillPay and Mobile Banking.
Click here for links to upgrade your browser