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Phone

 
Call Center Telephone Numbers:
(585) 394-4260
(800) 724-2621

Call Center Representative Hours (Eastern):

8 AM - 8 PM | Mon. - Fri.
9 AM - 1 PM | Sat. and Sun.
Call Center Telephone Numbers:
(585) 394-4260
(800) 724-2621

Call Center Representative Hours (Eastern):

8 AM - 8 PM Mon. - Fri.
9 AM - 1 PM Sat. - Sun.
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Online

 
Secure messaging with Online Banking:
Account related questions can be submitted using the secure message feature within Online Banking. You may also request a change in mailing address using this feature.
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Mail

 
Canandaigua National Bank & Trust
72 South Main Street
Canandaigua, NY 14424

Branch office locations and directions

To report a lost or stolen ATM or debit card:

During business hours:
Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative.

After business hours:
Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.

During business hours:
Call us immediately at (585) 394-4260 or (800) 724-2621 and speak to a representative

After business hours:
Call (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3 immediately and follow the voice prompts.

If you believe you are the victim of Identity Theft:

Act immediately! Contact us at (585) 394-4260 or (800) 724-2621. We will help you with the next steps to take with us. You will also want to file a police report, keep a written record of your correspondence, and contact the credit bureaus.

To request a Credit Freeze or to place Fraud Alert on your credit report, contact the credit bureaus directly:

Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289


Request Information

For specific account related questions, please call our Call Center or use secure messaging within Online Banking.

If you would like general information about a service or product, please check all that apply and a CNB Representative will be in touch with you: 

Name:  

Phone Number:  

Email:  

 
 
 
 
 
 
 
 
Other: