Click on the categories below to find helpful information about CNB and our products and services.
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FAQs
FAQs
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FAQs
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Is your browser up-to-date?
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Coin Counter/Enhanced ATM
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Locate Branch or ATM
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By Phone, Online, or Mail
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Alerts, Articles & More
General Banking Questions:
When should I expect Regularly Scheduled Online Banking Maintenance?
In effort to maintain system long term stability and reliability of our systems, we will be implementing regularly scheduled maintenance at a frequency of up to two times per month. These will occur early Sunday mornings beginning at midnight through 4:00am. The following systems will be unavailable as we perform system maintenance: Online Banking, Mobile App, Text Banking, and CNBanker® Voice.
The date of the next scheduled maintenance will be posted in the right hand banner of the Online Banking Home screen approximately one week before each instance.
Where can I find my account number?
Your account number can be found at the bottom of your check right after the routing number. You can also contact our Call Center at (585) 394-4260 ext. 0 or (800) 724-2621 for this information.
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How do I report a lost or stolen ATM or debit card?
During business hours, contact a representative immediately at:
(585) 394-4260 or (800) 724-2621
After business hours, call the number below and follow the voice prompts:
(585) 394-4260 ext. 3 or (800) 724-2621 ext. 3
What should I do if I am the victim of Identity Theft?
Act immediately! Contact us at (585) 394-4260 or (800) 724-2621. We will help you with the next steps to take with us. You will also want to file a police report, keep a written record of your correspondence, and contact the credit bureaus.
Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289
You can find more helpful information to fight identity theft through the Federal Trade Commission at www.ftc.gov or call 1-877-IDTHEFT (1-877-438-4338)
How can I reorder checks?
Online
If you are an Online Banking customer, please log into Online Banking and click "Check Reorder" under the Services Tab.
-OR-
Order checks directly from the link below (reorders only):
Order Personal Checks Online
Order Business Checks Online
Call
Personal Check Reorder
(877) 838-5287
Personal Call Center Hours
Monday - Friday 7am - 10pm CT
Saturday 8am - 6pm CT
Business Check Reorder
(800) 252-3414
Business Call Center Hours
Monday - Friday 6am - 10pm CT
Saturday 8am - 4:30pm CT
How can I ensure that all of my banking information is secure?
CNB is committed to the privacy of your information and uses strict standards to protect it. To learn how CNB protects you, and how to protect yourself visit our Security Center.
How can I update my contact information?
To update your information:
- Visit any of our CNB Offices and speak to a representative.
- Send a secure message within Online Banking containing your current information. In the subject line of the message, please indicate: Current Contact Information.
How do I change my name on my account?
To change your name on an account, please visit any of our CNB Offices and speak to a representative.