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Your Bank > Customer Support

CNB Customer Support

Online Banking
Tips, tutorials, and troubleshooting help for CNB's Online Banking Services
Online Banking
CNBanker Voice
User guide information for CNB's voice banking system
CNBanker Voice
CNBudget Central
Tips, tutorials, FAQs and troubleshooting for CNBudget Central
Dollar Sign
Alerts, articles, and tips to keep your banking information safe on the Internet

Contacting Canandaigua National Bank & Trust

(585) 394-4260
(800) 724-2621

Call Center Hours (Eastern):
8 AM - 8 PM Monday - Friday
9 AM - 1 PM Saturday & Sunday

You can contact us using our Online Contact Form. We strive to respond to all contact submissions within one business day.
Canandaigua National Bank & Trust
72 South Main Street
Canandaigua, NY 14424

CNB Locations


Check Reorder


If you are an Online Banking Customer, please log into Online Banking and click "Check Reorder" under the Services Tab.

- OR -

Order checks directly from the link below (reorders only):

Order Personal Checks Online

Order Business Checks Online

Personal Check Reorder

Personal Call Center Hours
Monday - Friday 7am - 10pm CT
Saturday 8am - 6pm CT

Business Check Reorder

Business Call Center Hours
Monday - Friday 6am - 10pm CT
Saturday 8am - 4:30pm CT

ATM, Debit & Credit Card Support

Credit Cards
CNB credit card support is managed directly by First National of Omaha. Both the Personal and Business card support services are available 24 hours a day, 7 days a week.  

Travel Notification for Debit Card Use


To prevent interruption in ATM or debit card access, it is important to submit a travel notification. 

  • From the Online Banking Center, go to the Services menu and select Messages.
  • Select New and choose Travel Notification from the To drop-down list.
  • Type Travel Notification for the Subject line.
  • Type your message. Be sure to include timeframe, location(s) and the last four digits of your debit(s).
  • Press Send.

Account Support


Deposit Accounts