How do I download the Mobile Banking App?

What functions can I perform with the Mobile Banking App?

You can access real-time account information, search account history, transfer funds, pay bills, deposit checks, find CNB locations and get one-button access to a CNB representative.

I want to make a simple transfer to one of my accounts. Is there a way to do that from the home screen?

Yes, a great feature in the mobile app is the ability to transfer funds quickly without using menu options. In each account tile on the far right are three dots. Go to the account tile for the account you want to make a transfer from and click on the three dots and then press ‘Quick Transfer.’ Select the account to transfer to, enter the amount and then press ‘Transfer Funds.’

You can press Advanced Options from this screen if you want to change the date, add a memo, or make it a recurring transaction.

Is there a fee for 'Mobile Check Deposit?'

There is no fee for personal accounts. There is a fee of $0.50 per deposit for business accounts.

Do you receive confirmation when you deposit a check with CNB Mobile Deposit?

Each check you deposit receives a confirmation code. The deposits you make are listed in the Mobile Deposit History, including the confirmation code.

Do I need to endorse my check for a Mobile Deposit?

I just deposited a check using the mobile app. When will the funds be available?

If a deposit is made prior to 6:00pm EST on a business day, funds will be available the following business day. If a deposit is made on a non-business day or after 6:00pm EST, we consider that the deposit was made on the next business day.

How long do I need to keep a check after I deposit it using 'Mobile Check Deposit?'

You should hold on to that check for 10 business days (14 calendar days). Once the funds from the deposit are available, mark the check as either Mobile Deposit or VOID.

I tried to deposit a check using 'Mobile Check Deposit' and it was rejected. Why would a deposit be rejected?

There are several reasons a check may be rejected. Some of these include: improper endorsement, total amount for the day exceeds your limit, or check has already been deposited.

What if I am having difficulty taking a photo of the check?

Ensure there is enough light: place dark checks on a light background and vice versa, keep the edges of the check within the guides, and be sure that the back of the check has been endorsed.

What is Manage My Debit Card?

This valuable card management tool provides you with a seamless experience to use and manage your debit card, right from the convenience of the CNB Mobile App and Online Banking.

What are the key features of Manage My Debit Card?

How do I access Manage My Debit Card?

Easily access from within CNB Mobile/online Banking, under the Debit Card menu. Select Manage My Debit Card.

Do I need two apps?

No, Manage My Debit Card is integrated right into Mobile/Online Banking, so no additional app is necessary.

What are the benefits of Manage My Debit Card?

I am looking for the details on a payment I made two months ago to a payee.
How do I view CNBillPay payment history in the mobile app?

Select 'CNBillPay' under Transactions in the left-hand menu and then select 'Payment Activity'. Tap on a specific payment to view the details of that payment. This includes details such as delivery method, processed date, arrival date, and status.

I have a payment in CNBillPay® scheduled to happen tomorrow and now realize I don't need to make it.
How do I cancel a pending payment in the mobile app?

Select 'CNBillPay' under Transactions in the left-hand menu and then select 'Payment Activity'. Locate the payment to cancel, tap 'Actions' and then tap 'Cancel'.

What is Touch Authentication?

Touch Authentication enables you to use your fingerprint to authenticate both Apple® (Touch ID®) and Android™ (fingerprint) devices.*

*Touch authentication must be available and enabled on your mobile device. Apple and Touch Id are trademarks of Apple Inc. registered in the U.S. and other countries. Android is a trademark of Google, Inc.

How do I activate Touch Authentication?

You can activate this feature directly from the login screen. Press Touch ID or Fingerprint and follow the steps. Once activated, the next time you open the app it will prompt you to place your finger on the Home button to log in. If you decide that you want to use passcode for authentication, press cancel when prompted to place your finger for Touch ID, and simply select Passcode.

What is CNBanker® Voice?

CNBanker® Voice gives you 24-hour access to your account via the phone. In CNBanker® Voice you can: receive balance information, transfer funds, receive recent transaction information, receive payoff information, and receive information about branch locations.

What phone number do I call to access CNBanker® Voice?

How do I use CNBanker® Voice?

Click here to view our CNBanker® Voice Menu Guide.

What is Text Banking?

What number will text messages come from?

You will receive the text from 226563. Be sure to save this number to your contacts as CNB Text Banking for easy access.

How do I activate Text Banking?

Helpful Text Banking Tips: