Skip to main content

Upgrade for a Better Experience

Canandaigua National Bank & Trust would like to encourage all of our customers to update their internet browsers as new releases are made available. Using the most recent browser version ensures the best security, design experience, speed and functionality.

Continue to

If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

Your Bank > Customer Support > Online Banking

Online Banking



Protecting You Online

We are committed to providing you a secure Internet banking environment. Our Online Banking services use industry-leading and approved technology to protect your personal information. You can rest assured that our online and telephone banking services are safe and secure.

Verifying the Authenticity of Our Website
With the increased risk of Phishing threats, our secure Online Banking services allow you to create a personal phrase that you will see as a transparent overlay on our login screen. Your phrase will act to assure you that you are on our official site, as you will not see your phrase on a counterfeit website. Once you select your phrase, it is stored in an encrypted cookie in your browser. If you delete this cookie, your phrase may no longer appear, and will need to be reset by re-entering your phrase.

Our Network Security
We provide secure network access for our Online Banking customers and support measures to prevent unauthorized access to our network. All Online Banking requests must first pass through a device on our network called a firewall. A firewall directs or blocks incoming requests to and from our online banking servers, passing only valid data requests like retrieving a web page or sending customer requests to the bank.

Verifying your Identity
With the growing trend of identity theft, we may take several precautionary measures to ensure your identity for online and telephone banking. These measures may include:

When you use our online banking services: 
  • When you log on, we require you to provide us with your login ID and password to access your online accounts.
  • We have a Password Policy that your selected password must meet which improves the strength of your password.
  • We will require you to change your password periodically and may restrict your re-use of previously used passwords.
  • We may require you to register each new computer you use to access Online Banking. This short, one-time process ensures that only your registered computers have login ID/Password access to our services.
  • We may limit the number of computers you are allowed to register for Online Banking.
  • We may give you the option to NOT register a computer and accept one-time access in the case you are accessing our services via a public computer.
  • Use an up-to-date, approved web browser. 
When you use our telephone banking services:
  • When you call in, we require you to enter your ID or account number and your selected Security Code (PIN) to access your accounts.
  • For some telephone banking services (options), we may require you to accept a call-back to your registered phone numbers on file to access a menu or approve a transaction.

When you call us at the bank:
  • We will ask you questions to help us determine your identity and account ownership.

Protecting Your Personal Information
When you login to Online Banking, our servers verify that each incoming request is secure before transmitting any sensitive data. We use 128-bit Secure Socket Layer (SSL) encryption that protects all information that is sent over the Internet during your online banking session. In order to use our Online Banking services, you must use a browser that supports this security level. Also, your browser must be enabled to accept cookies from our server and to allow the use of JavaScript. For some features, you may also need to allow pop-ups from our site.

Monitoring Online and Telephone Activity
We gather and monitor online and telephone banking activity to 1) understand and improve how you use our services, 2) to provide technical support or assistance or follow-up on transactions you initiate online, and 3) to investigate any suspicious or unauthorized use of our services. Any collected activity information is only used internally to provide you better service, and is never shared with anybody outside of our bank. 


Password Strength

Tips for Creating Effective Passwords

In combination with your online user ID, your online password is like the lock on your front door, as it provides first-level defense against unauthorized access. Choosing a weak password is like buying a cheap lock to protect your valuables. Following are guidelines for creating a strong password:


    1. Do not choose passwords or security codes (PINs) that can be easily guessed by others. For example: 

            - Do not use account numbers
            - Do not use personal contact information like addresses or phone numbers. 
            - Do not use personal information like your name, birthday, Social Security Numbers, passport numbers, or names and information for family members. This is the first information a criminal will try.

    2. Do not use sequences of repeating characters, like “1234567” or “abcdefg”

    3. Avoid using only look-alike substitutions of numbers or symbols. Passwords like “P@ssw0rd” are easily guessable by criminals, but can be effective when combined with changes in case, length, and misspellings.

    4. Do not use dictionary words.


    1. Create unique, original passwords using a combination of numbers, letters (upper and lower case) and special characters.

    2. Use longer passwords, as long as you can remember them.

    3. Choose a password that is meaningful so you can easily commit it to memory.

    4. Avoid using software or toolbars that store your password.

    5. Change your password regularly.

Useful Resources
Links to third-party tools and sites are neither endorsed nor guaranteed by our bank and are provided only for your information and convenience.

Microsoft Password Strength Checker
Additional Password Strength Information

Web Browsers

As with most web applications, our Online Banking services are optimized for industry-leading operating systems and web browsers and are tested for performance on several others.

Supported Operating Systems:

  • Microsoft® Windows XP/Vista/7
  • Mac OS-X

Supported Web Browsers:
The following browsers have been determined to provide acceptable performance for our retail online banking services. These browsers may exhibit minor behavioral or cosmetic differences, but still support the use of Online Banking. It is always recommended that you use the most up-to-date version of each supported browser. 


Operating System 
  Web Browser
Supported Versions  Download Site 
 Microsoft® Windows
 Internet Explorer (IE)
 7.x, 8.x
Get Microsoft IE
   Firefox (Mozilla)  3.0.x, 3.5.x Get Firefox
   AOL Browser
 9 SE
 4.x, 5.x Get Safari
   Chrome  4.x, 5.x
Get Chrome

Mac OS-X Firefox (Mozilla) 3.0.x, 3.5.x
Get Firefox
  AOL Browser 10.3.x
3.x, 4.x, 5.x
Get Safari
  Chrome 5.x
Get Chrome


We continually test new browsers and browser versions for compatibility with our online services. If your browser or browser version is not listed, it may still be compatible; however, as it has not been tested, visual or functional incompatibility may still occur.

Useful Resources
Links to third-party tools and sites are neither endorsed nor guaranteed by our bank and are provided only for your information and convenience.

Microsoft® Windows Update Site