Your Bank > Customer Support

Personal Financial Management Tools

Link your CNB accounts with your Quicken® or QuickBooks® financial management software. 

If you are linking your CNB accounts to Express Web Connect, you may be asked to authenticate your access through a secure access code delivered to you via email or text message. To ensure you receive the secure access code, you can review and update your e-mail and text information through CNB’s mobile and online banking services under the Preferences menu by selecting Security Preferences and then Secure Delivery.

If you wish to utilize Direct Connect, please contact our Customer Call Center at 585-394-4260 for assistance with enrolling. 

If you are using a Financial Management tool- other than Direct Connect to Quicken, or Quickbooks, you will need to use the following URL for access:

Possible Duplication of Data During Reactivation  

Please Note:  In some instances, transaction data is duplicated when the new account is set up during the reactivation process. If you experience this, detailed instructions on how to correct any duplicate data can be found below.