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CNB Modified Office Hours and Access

As the circumstances related to the Coronavirus are rapidly evolving, we are continuously evaluating what we feel is in the best interest for the health and well-being of our customers, communities and employees, while still providing the financial education and advice and critical banking services customers need at this time.

We are committed to serving our customers and to meeting the needs of our communities by using the safest and best practices to maintain social distancing effectiveness. As a result, we will be modifying the ways in which you can access our services and the hours in which they are offered.

Effective Wednesday, March 25, our banking services will be available as follows:

CNB Community Bank Offices

Drive-up ONLY
No Drive-up at College Town
Locations
Monday - Friday
Saturday 
Sunday
9:00am – 4:00pm
All Locations Closed
All Locations Closed



Lobby Services**
Monday - Friday
Saturday & Sunday
By appointment only.
All Locations Closed
Locations
Identification will be required at branch to verify appointment.

Our College Town location is temporarily closed.
We have 3 Bank Office locations within 3 miles: 
  • Henrietta, 1225 Commons Way/East Henrietta Road 
  • Brighton, 2075 Monroe Ave
  • Rochester-Alexander Park, 210 Alexander Street
**account opening, wires, safe deposit access, loan closings, coin orders, large withdrawals/deposits

Customer Call Center
585-394-4260
Monday - Friday
Saturdays
Sunday
9:00am – 4:00pm
9:00am –1:00pm
Closed

Additional Banking Services

Consumer Lending
585-394-4260
By phone or appointment.
Wealth Management
585-419-0670
By phone or appointment.
Commercial Services
585-419-0670
By phone or appointment.
CNB Mortgage Company
585-385-2370 or 585-394-9100
By phone or appointment.

CNB Community Bank Offices

Drive-up ONLY
No Drive-up at College Town
Monday - Friday: 9:00am – 4:00pm
Saturday: All Locations Closed
Sunday: All Locations Closed
Locations

Lobby Services**
Monday - Friday: By appointment only.
Saturday & Sunday: All Locations Closed
Locations
Identification will be required at branch to verify appointment.
College Town location is temporarily closed.
We have 3 Bank Office locations within 3 miles:
  • Henrietta, 1225 Commons Way/West Henrietta Rd
  • Brighton, 2075 Monroe Ave
  • Rochester-Alexander Park, 210 Alexander Street
**account opening, wires, safe deposit access, loan closings, coin orders, large withdrawals/depsoits

Customer Call Center
585-394-4260
Monday - Friday: 9:00am – 4:00pm
Saturday: 9:00am - 1:00pm
Sunday: Closed

Additional Banking Services

Consumer Lending
585-394-4260
By phone or appointment.
Wealth Management
585-419-0670
By phone or appointment.
Commercial Services
585-419-0670
By phone or appointment.
CNB Mortgage Company
585-385-2370 or 585-394-9100
By phone or appointment.

Access to your relationship manager. 
We encourage you to visit CNBank.com/OurPeople to access a directory of our employees. This page will provide you with the several ways in which you can contact them should you need their assistance.


Online Solutions for Banking Anytime, Anywhere.

We encourage you to also consider utilizing our full array of online and mobile banking services that are available to you anytime, anywhere. If you would like to learn more or need assistance gaining access to these services, we encourage you to visit CNBank.com/RemoteBanking or call our Call Center or your local bank office.

As your community bank, we remain committed to our customers, communities and employees are here to provide you with the support and services you need using the means in which are appropriate under the circumstances we all face. We appreciate your patience and understanding at this time.