Did you know with CNBillPay you can skip a specific date in a recurring payment series? This is a nice feature when you don’t want to change a recurring payment, but need to skip one of the payments.
How: Access ‘CNBillPay’ within the Online Banking Center. Use the ‘Payments’ drop-down menu and select ‘Scheduled Payments’. Locate the payment and click ‘Edit’ (when you select edit for a payment that is part of a recurring series, the edit box displays ‘Edit a Recurring Payment’). Select the radio button for ‘Skip the payment scheduled on’, from the adjacent drop-down list select the date to skip, and then press ‘Next’ to display verification.
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If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.