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Your Bank > News

Security Alert: Recommended Password Change

August 7, 2014

Security Alert: Recommended Password Change

In response to the recent news of Russian Criminals who stole 1.2 billion usernames and passwords and half billion email addresses, Canandaigua National Bank & Trust (CNB) is offering the following information and advice. CNB has no reason to believe that any of our customers’ online user accounts or passwords have been compromised. However, as a general precaution CNB advises that you should proactively change your passwords to your CNB online banking account and any other financial record internet accounts, any social media sites and any internet hosted email accounts.

Additionally, as a precaution, although you may not yet have experienced any fraudulent activity on your account as a result of this breach, we recommend that you review your account activity, via your monthly statements or by using our CNB online banking, for any transactions that do not look familiar. If you suspect that there have been unauthorized debit card transactions on your account, please contact our Customer Call Center at 585-394-4260 or 1-800-724-2621, ext. 0, Monday through Friday 8:00 a.m. to 8:00 p.m.; Saturday and Sunday 9:00 a.m. to 1:00 p.m., or your local Canandaigua National Bank & Trust branch representative.

CNB offers the following tips for creating effective passwords to better help protect your personal identification online:

Recommended Password Practices:

  1. Create unique, original passwords using a combination of numbers, letters (upper and lower case) and special characters. Example: 5UP3RM@N (a variation of Superman).
  2. Use longer passwords
  3. Choose a password that is meaningful so you can easily commit it to memory.
  4. Avoid using software or toolbars that store your password.
  5. Change your password regularly, every 45-60 days.
  6. Use different passwords for different websites. If you only have one password, criminals only have to break one to gain access to everything.
Avoid Password Pitfalls:
  • Don’t choose passwords or security codes (PINs) that can be easily guessed by others. For example:
    • Do not use account numbers.
    • Do not use personal contact information like addresses or phone numbers.
    • Do not use personal information like your name, birthday, social security numbers, passports numbers, or names and information for family members. This is the first information a criminal will try.
     
  • Do not use sequences of repeating characters, like “1234567” or “abcdefg” or “QWERTY”.
  • Do not use Dictionary Words.

This information can be found at the link below on our website:

 www.cnbank.com/Your_Bank/Customer_Service/Online_Banking/Online_Banking_Security/#passwordstrength