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Your Bank > News

Fraudulent Pop-Ups

February 29, 2012

Fraudulent Pop Up Messages Look Like They Are Coming From

Customers are reporting different variations of the following messages while accessing our online banking website. (Note: all hyperlinks have been removed from the messages below for your security)

Example one:

Suspicious activity detected at We think you might have been affected by a security breech at Please review your credit report immediately ... For your convenience, your credit report is available at no charge. Please be aware that, although the report is free, a credit card will be required to validate your identity. Click here to access your credit report.

Example two:

Attention Visitor,

Data Security Breach Information

We want to make you aware of a situation that has occurred that could be related to your personal information. Recently, there was a massive system breach at Epsilon, a third party vendor that supplies marketing services to a number of companies, including <actual company names removed> and many others. Files containing personal information were compromised.

Names, email addresses and some personal information was exposed. Because of the increased risk of identity theft, we are urging you to check your credit report for any activity that you did not authorize.

We want to help protect you against this data breach, by offering you access to your credit score for free. This offer is available on Wednesday, February 22, 2012. Please be aware that although your credit score is free, a credit card will be required to validate your identity.

These messages are NOT originating from Canandaigua National Bank and Trust. These are fraudulent messages that are attempting to illegally obtain a credit card number. If you see such a pop-up, do not click any links and do not give anyone your credit card number or account information.

Here is what you should do:

  • run an anti-virus program 
  • run a spyware program 
  • clear your cache (on your toolbar, go to Tools then Delete Browsing History)

Your banking security is of the utmost importance to us. Remember that Canandaigua National Bank and Trust will never ask you for information that we already have on file! If you have any concerns or suspicions about a message from Canandaigua National Bank, please call us at 800 724-CNB1 (2621).

Thank you for banking with CNB.