Did you know with CNBillPay you can add a challenge phrase? Challenge phrases are used within CNBillPay for additional security. Select phrases and enter responses that are easy for you to remember, but not known by others.
How: Access ‘CNBillPay’ from within the Online Banking Center, select ‘Challenge Phrases’ from the drop-down list under ‘Options’ in the top menu bar. Enter your response to the challenge phrase presented and press ‘Submit’. In the ‘Manage Challenge Phrases’ box, select ‘Your Phrase’ from the drop-down list, enter ‘Your Response’ and then press ‘Add’.
Set Up Custom Activity Notifications in CNBillPay
Update Email and Text Number for CNBillPay Notifications
Review Contact Info in CNBillPay
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.