Did you know in the Online Banking Center you can add a contact option for receiving secure access codes? This is a nice feature that allows you to have flexible options for receiving these codes, which are necessary when you access the Online Banking Center from an unregistered computer or when performing the forgot password function.
How: From the ‘Preferences’ menu, select ‘Security Options’ and then choose the ‘Secure Delivery’ tab. Select ‘Add Delivery Contact’ and from the drop-down list choose to add a ‘New E-Mail Address’, ‘New Phone Number’ or ‘New SMS Text Number’. Enter the information for your selection and press ‘OK’ to add the new option to your list.
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Forgot Password Process
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.