Did you know you can cancel the next occurrence of a recurring funds transfer without canceling the entire series? This is helpful if you only want to skip one transfer of a recurring transaction, rather than canceling it completely.
How: From the ‘Transactions’ menu, select ‘Online Activity’ and locate the transfer you want to cancel. Select the transaction to highlight it and from the toolbar press ‘Cancel’, and then ‘OK’. This will cancel only that occurrence and the recurring transfer will continue as scheduled with the remaining transactions. Individual transfers can be canceled in both the Online Banking Center and the Mobile Banking App.
View the Next Payment Date for Recurring Transfers
Cancel a Recurring Transaction
Sort the List of Recurring Transactions
Create an Endless Recurring Funds Transfer in Online Banking
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.