Did you know help is available if you have forgotten your response to one of your CNBillPay challenge phrases? This is helpful if you are unable to continue with a task because you do not remember your response to the challenge phrase that is presented to you.
How: The Customer Call Center is available 7 days a week. For assistance, send a message using ‘Messages’ within the Online Banking Center or call (585) 394-4260 or (800) 724-2621, weekdays 8am-8pm and weekends 9am-1pm.
Add a Challenge Phrase in CNBillPay
Remove a Challenge Phrase in CNBillPay
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.