Did you know CNBillPay automatically reminds you that you have an action to complete by displaying a note? This is a helpful visual reminder for tasks that may not be completed in one session, such as activating a payee.
How: When you have an action in CNBillPay that is not yet completed, an image of a pink note with a thumbtack and a description of what needs to be completed appears on the top right of every page in CNBillPay. Select the image of the note and complete the steps. Once the action has been completed, the note will be removed.
New Message Note in CNBillPay
Two Ways to Pay a Person Electronically using CNBillPay
Creating CNBillPay Person-to-Person Payments
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.