Did you know there is a notice in the Online Banking Center when you have a new message? This is a helpful visual notification that lets you know how many unread messages are in your secure mailbox.
How: On the ‘Overview’ page, in the top right, under the banner is an icon of a mailbox with the words ‘You have ( ) new messages’. When you have unread messages the flag on the mailbox is up and there is a number for how many new messages there are. Select this link to access your secure mailbox and view the messages. When there are no unread messages the flag on the mailbox is down with the number 0 for how many new messages there are.
Two Ways to Open Messages in Your Secure Mailbox
Set a Message in the Secure Mailbox to Never Expire
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.