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Your Bank

About Canandaigua National Bank & Trust

Our Customers.

At CNB, we focus on what's important - our customers. It's all about building, growing, and retaining relationships. For us, each customer relationship is an extension of our CNB family. We want you to feel at home when you enjoy our truly unique and personal banking experience, including sit-down tellers, free coffee, coin-counting machines, and Wi-Fi at our branches.

We've grown along with the communities that we serve by offering a wide range of competitive banking options and the personal service that builds long-lasting relationships- ones not measured in years, but in generations. We are able to provide individuals, businesses, municipalities, and not-for-profit organizations access to all of the financial services they'll ever need. And when people and businesses succeed, everyone benefits.

Our People.

What truly sets CNB apart from other financial institutions is the quality and commitment of your neighbors, friends, and family members who are our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to developing our team. Our employees receive ongoing education to provide them with the skills and expertise they need to consistenly provide customized financial services for our customers.

We've also developed an internal training process to pass on the "CNB Way" of doing business- reflecting our core values of honesty and integrity, responsibility, teamwork, respect, innovation, professionalism, and commitment. 

Our Community.

At CNB, our commitment to the community has been a part of our culture for more than a century. Because we live, work, and play where you do, CNB is woven into the very fabric of our region. We start with our facilities, each designed and constructed to fit the character and culture of the neighborhood it serves. That approach extends to the services provided, such as offering Sunday hours at select Bank Offices.

CNB also takes an active role in the community through its support of local organizations and programs. With volunteerism as an integral part of the CNB culture, our people serve on boards, coach teams, and are emergency responders, investing their time and talent to enrich the lives of our neighbors. Together we are seeing our community thrive and grow. 

Our Leadership.

We've been building a rich heritage in the Finger Lakes region of upstate New York since 1887. Remarkably, in that time we've only had five bank presidents, all from the same family. It's just one example of our stability, continuity, and long-term commitment. Our presidents lead by example, whether in their role as a board member, involvement in non-profit organizations or ongoing support of the cultural arts. While we welcome Frank Hamlin, III, who took over as president in 2011 and CEO in 2013, George remains an officer at CNB.

Our Future.

Our goal is to ensure that our bank and our community thrive and grow, now and for the next 125 years. We're in it for the long haul. That's why we've mapped out Plan 2020. And it's why we do things like recycle deposit balances back into the community by offering comprehensive financial solutions to our consumers and businessness.

CNB continues to invest in technology that lets you bank when and where it's convenient for you, such as online banking and mobile banking. We are committed to providing a secure environment for all of your banking needs. Our investment in security includes protection of your debit card transactions online or at a merchant location, photo and signature scan for in-branch identification, multi-factor identification for online access, and more. We remain as committed as ever to protecting your bank relationship.

Our Ownership.

Canandaigua National Bank & Trust remains an independent, community bank. And while we have shareholders, we're not a publicly traded company. That means we make decisions locally - based solely on what's best for our valued customers, the communities we serve, our employees, and shareholders.

December, 2011 marked the beginning of our 125th anniversary. For generations, our stable, local leadership has helped us survive and thrive in every kind of economy. Today, we remain focused on understanding our customers' needs and providing new, innovative ways to meet them - without changing our commitment to personal service. Because we want to be your bank for another 125 years.

Our Products & Services.

CNB offers a full array of products and services to meet your financial needs. Whether your goals are immediate or long term, our team is prepared to provide advice and guidance in selecting the account or approach that is best for you. Individuals benefit from checking, savings, loans, investments, and more.

CNB is a smart choice for businesses, too. Whether you are just getting started and need deposit options or business financing or have more sophisticated needs, our team is there to help. We know what businesses need, including cash management tools, electronic payment processing, remote deposit capture, and more. We even offer a WorkPlace Banking package that provides benefits that may help you attract and retain quality employees.

Investing in you.

As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is investing in you, your business, and your community through our products, personal service, technology, and community support. Our Core Values represent who we are and what we do, each and every day. That's what makes us different from our competitors. Before making any business decision, we carefully consider how it will affect the people who rely on us the most: our valued customers, the communities we serve, our employees, and shareholders.

We believe that these Core Values are central to how we lead our lives:

  • Honesty and integrity       
  • Innovation
  • Responsibility
  • Commitment
  • Teamwork
  • Professionalism
  • Respect