Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. This Cyber Security Awareness Month the Canandaigua National Bank & Trust Information Security Department wants to remind you about the types of information that banks will NEVER ask for.
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PROTECT YOURSELF
Your bank will only ask for confidential information to verify your identity when you call their Customer Service number.
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PROTECT YOURSELF
Always call the number on your card rather than a number provided in a text message or email.
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PROTECT YOURSELF
Your bank will never call you to verify your account number. Hang up, and call the number on the back of your card.
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- Your Account Number
- Your Username or Password
- Your Social Security Number
- Your Personal Identification Number
- Your Birthday
- Your Address
- To Call Them at a New Number
- Your Account Number
- Your Username or Password
- Your Social Security Number
- Your Personal Identification Number
- Your Birthday
- Your Address
- To Call Them at a New Number
If you ever suspect that you may not be talking to a CNB representative, just hang up, and call us directly at (585) 394-4260.
Learn more about what banks will never ask at https://www.banksneveraskthat.com/.
Contact us at 585-394-4260 X 0 or 800-724-2621. We will help you with the next steps to take with us. You will also want to file a police report, keep a written record of your correspondence, and contact the credit bureaus.
- TransUnion: 1-800-680-7289
- Equifax: 1-800-525-6285
- Experian: 1-888-397-3742
- TransUnion: 1-800-680-7289
You can find more information to fight identity theft through the Federal Trade Commission at www.ftc.gov or call 1-877-IDTHEFT (1-877-438-4338).