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If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

Tell it to the President

We welcome your comments.

Since 1887, Canandaigua National Bank & Trust has worked hand in hand with our neighbors in the communities we serve. Today, we continue our commitment to community growth, exceptional service, and personalized banking. Providing you with the best financial service solutions is our goal.

As our valued customer, your opinion is important. This survey provides you with an opportunity to share your thoughts and comments directly with me. Your feedback will allow us to better serve you in the future. Listening to our customers through an open exchange of ideas is one way that Canandaigua National Bank & Trust is investing in you.

As always, thank you for being a customer of Canandaigua National Bank & Trust.

Frank Hamlin, III

*required fields 

Is CNB your primary financial institution?

Is your relationship with CNB


Which Bank Office do you most frequently use?

Do you feel our employees are knowledgable about banking products?

Do our branch employees greet you by name?

Are you served promptly and efficiently?

Do our employees provide friendly, personal service?

Which of these services are important to you? How satisfied are you with our delivery of these services?

Branch Services

1 Not Satisfied <-------> 5 Very Satisfied

ATM Banking
Extended Lobby hours
Weekend hours  
Coin Machines
Wi-Fi Access
Safe Deposit Boxes    

Web Services

1 Not Satisfied <-------> 5 Very Satisfied

Online Banking
Online Articles
Calculators & Tools
CNB Online App (online account opening)

Electronic Services

1 Not Satisfied <-------> 5 Very Satisfied

CNBanker Voice
Mobile Banking
Direct Deposit    
Remote Deposit Capture
Credit Cards
Health Savings Accounts

Lending Services

1 Not Satisfied <-------> 5 Very Satisfied

Automobile Loans    
Commercial Loans/Lines of Credit
Home Equity Loans/Lines of Credit
Mortgage Loans

Financial Planning Services

1 Not Satisfied <-------> 5 Very Satisfied

Life Insurance
Trust & Estate Planning
Financial Planning
Investment Planning
Retirement Planning

How likely is it that you would recommend
Canandaigua National Bank & Trust to a friend or colleague?

1 Highly Unlikely <------->10 Highly Likely
Additional Comments
Optional (so that we may respond to you)
Age Group



Please enter the words you see in the box, in order and separated by a space. Doing so helps prevent automated programs from abusing this service. If you are not sure what the words are, either enter your best guess or click the reload button next to the distorted words for a new set.