Skip to main content

Upgrade for a Better Experience

Canandaigua National Bank & Trust would like to encourage all of our customers to update their internet browsers as new releases are made available. Using the most recent browser version ensures the best security, design experience, speed and functionality.

Continue to

If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

Your Bank > Customer Support

ATM, Debit, Credit Card FAQs

Whether you are looking for a credit or debit card—CNB has a card solution for you.

  • + Expand all
  • How do I activate an ATM or debit card?

    To activate your new card, call (800) 992-3808 from any phone or use your card with PIN at any ATM. Replacements for expiring cards will continue to use current PIN. After activation, you may customize your PIN using the automated phone system.

  • How do I report a lost or stolen ATM or debit card?

    During business hours, contact a representative immediately at:
    (585) 394-4260 or (800) 724-2621

    After business hours, call the number below and follow the voice prompts:
    (585) 394-4260 ext. 3 or (800) 724-2621 ext. 3

  • How do I change my Personal Identification Number (PIN)?

    After activation, you can call (800) 992-3808 at any time to customize your PIN using the automated phone system.

  • What should I do if I have an unauthorized debit card transaction on my account?

    Please call us at (585) 394-4260 or (800) 724-2621 and have your debit card account number and statement with you when you call.

  • How do I access my accounts online?

     You can access your account 24/7 with CNB's Online Banking Center.

  • How do I update my contact information with CNB?

    To update your information:

    1. Call the Customer Call Center at (585) 394-4260 ext. 0, or
    2. Send a secure message within online banking containing your current information. In the subject line of the message, please indicate: Current Contact Information.

  • Should I notify CNB if I will be traveling?

    To prevent interruption in ATM or debit card access, it is important to submit a travel notification.

    • From the Online Banking Center, go to the Services menu and select Messages.
    • Select New and choose Travel Notification from the To drop-down list.
    • Type Travel Notification for the Subject line.
    • Type your message. Be sure to include timeframe, location(s) and the last four digits of your debit(s).
    • Press Send.

  • + Expand all
  • I have a question about my credit card. Who should I contact?

    CNB credit card support is managed directly by First National of Omaha. Both the Personal and Business card support services are available 24 hours a day, 7 days a week.