Need some quick tips about ATM, Debit, Credit Cards or just looking to find an answer to a question - click on the tab below that you are inquiring about. It will present you with some common questions and answers. If you still need help please call out Customer Call Center at 585-394-4260 Ext. 0.
Debit Mastercard® and ATM Card
How do I activate an ATM or debit card?
To activate your new card, call (800) 992-3808 from any phone or use your card with PIN at any ATM. Replacements for expiring cards will continue to use current PIN. After activation, you may customize your PIN using the automated phone system.
How do I report a lost or stolen ATM or debit card?
During business hours, contact a representative immediately at:
(585) 394-4260 or (800) 724-2621
After business hours, call the number below and follow the voice prompts:
(585) 394-4260 ext. 3 or (800) 724-2621 ext. 3
How do I change my Personal Identification Number (PIN)?
After activation, you can call (800) 992-3808 at any time to customize your PIN using the automated phone system.
What should I do if I have an unauthorized debit card transaction on my account?
Please call us at (585) 394-4260 or (800) 724-2621 and have your debit card account number and statement with you when you call.
How do I update my contact information with CNB?
To update your information:
- Call the Customer Call Center at (585) 394-4260 ext. 0, or
- Send a secure message within online banking containing your current information. In the subject line of the message, please indicate: Current Contact Information.
Should I notify CNB if I will be traveling?
To prevent interruption in ATM or debit card access, it is important to submit a travel notification.
- From the Online Banking Center, go to the Services menu and select Messages.
- Select New and choose Travel Notification from the To drop-down list.
- Type Travel Notification for the Subject line.
- Type your message. Be sure to include timeframe, location(s) and the last four digits of your debit(s).
- Press Send.
Manage My Debit Card
What is Manage My Debit Card?
This valuable card management tool provides you with a seamless experience to use and manage your debit card, right from the convenience of the CNB Mobile App and Online Banking.
What are the key features of Manage My Debit Card?
- Card controls and alerts
- Add to digital wallets (Apple Pay®, Google Pay™)
- Self-service features
- Spend insights and enriched transaction details
How do I access Manage My Debit Card?
Easily access from within CNB Mobile/online Banking, under the Debit Card menu. Select Manage My Debit Card.
Do I need two apps?
No, Manage My Debit Card is integrated right into Mobile/Online Banking, so no additional app is necessary.
What are the benefits of Manage My Debit Card?
Manage My Debit Card allows you to:
- Manage cards on-the-go with advanced controls and self-service options
- Understand spending clearly with quick spending insights, recurring/card-on-file merchant identification and transactions enriched with clear merchant names, logos, interactive maps, and contact information.
- Engage in real time with transaction alerts.
- View a digital card on a mobile device and easily push it to Apple Pay® and Google Pay™.
Personal Credit Card
I have a question about my credit card. Who should I contact?
CNB credit card support is managed directly by First National of Omaha. Both the Personal and Business card support services are available 24 hours a day, 7 days a week.