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ATM, Debit, Credit Card FAQs

Need some quick tips about ATM, Debit, Credit Cards or just looking to find an answer to a question - click on the tab below that you are inquiring about. It will present you with some common questions and answers. If you still need help please call out Customer Call Center at 585-394-4260 Ext. 0.

Debit Mastercard® and ATM Card

How do I activate an ATM or debit card?

How do I report a lost or stolen ATM or debit card?

How do I change my Personal Identification Number (PIN)?

What should I do if I have an unauthorized debit card transaction on my account?

How do I access my accounts online?

How do I update my contact information with CNB?

Should I notify CNB if I will be traveling?

Manage My Debit Card

What is Manage My Debit Card?

What are the key features of Manage My Debit Card?

How do I access Manage My Debit Card?

Do I need two apps?

What are the benefits of Manage My Debit Card?

Personal Credit Card

I have a question about my credit card. Who should I contact?