CNB News

Did you know in the Online Banking Center you can print a list of the transfers you have displayed?  This is helpful when you have used the options in ‘Online Activity’ to display a list of transfers and you want to print what you have listed.
How:  From the ‘Accounts’ menu, select ‘Online Activity’.  Utilize ‘Search’ and ‘Group By’ to display the transfers you want, separated into groups.  From the ‘Online Activity’ toolbar, press the icon of the printer directly to the left of blue question mark and then follow the steps to print from your computer.

Did you know in the Online Banking Center you can view a list of transfers using an amount range and separate them by status?  Using the search criteria in ‘Online Activity’ along with the options for how to group your results, you can display the transfers you want and separate them into groups.
How:  From the ‘Accounts’ menu, select ‘Online Activity’.  From the ‘Online Activity’ toolbar, press ‘Search’ to view the ‘Search Criteria’ drop-down list.  Choose ‘Amount’ and then enter a ‘Minimum Amount’ and ‘Maximum Amount’.  For ‘Group By’ select ‘Status’ and press ‘Submit’.

Did you know with the Mobile Banking App you can view the normal business hours for any CNB Bank Office?  This is convenient for when you want to verify if a particular office will be open at the time you plan to go there.
How:  When using the CNB Mobile Online Banking App, press ‘ATM/BRANCH LOCATOR’ from the log on screen, or when logged in, select ‘ATM & Branches’ from the home screen.  From the list, select a location, and then select the address box on the map to view the normal hours of operation for that office.  For information regarding holiday hours visit CNBank.com/Locations and press the link for holiday closings and special hours.

Did you know in the Online Banking Center you can delete a contact option for receiving secure access codes from your list of phone numbers, text numbers and email addresses?  It is important to delete outdated contact options from your list in order to remove those options from being available.
How:  From the ‘Preferences’ menu, select ‘Security Options’ and then choose the ‘Secure Delivery’ tab.  Locate the contact option you want to delete and click the option to highlight it.  Then from the toolbar above, select the icon of the red X and press ‘OK’.

The Penfield Business Association has named the Canandaigua National Bank & Trust office at 1816 Penfield Road, Rochester, as its business of the month for April, 2014. They posted the following article on their website, www.penfieldbusiness.org. Situated in the former

Did you know in the Online Banking Center you can view a list of the transfers you have scheduled for each account?  Looking at a list of your upcoming transfers and the accounts involved can help you determine if adjustments are needed.
How:  From the ‘Accounts’ menu, select ‘Online Activity’.  By default, ‘Transaction Status’ is already selected as the search criteria.  Use the ‘Transaction Status’ drop-down list to select ‘Authorized’.  Then use the ‘Group By’ drop-down list to select ‘Account’ and press ‘Submit’.

Did you know in order to use the CNB Mobile Online Banking App, you are required to complete ‘Mobile Enrollment’ within the Online Banking Center?  Through this process you authorize your User ID and Password to access mobile banking, and create a code to use for mobile transfers.
How:  Log on to the Online Banking Center and from the ‘Preferences’ menu select ‘Mobile Enrollment’.  By default the ‘Mobile Enrollment’ tab is selected.  Select the box next to ‘Yes, enable my User ID and Password…’ to place a checkmark in the box and press the ‘Submit’ button.  Then select the ‘Mobile Authorizations’ tab and create a 4 digit code (similar to a PIN for a debit card) in the ‘Mobile Authorization Code’ field and press the ‘Submit’ button.

We have researched the recently reported "Heartbleed" internet security issue. CNC secure websites are not affected by this issue. You are safe to logon to our websites.

Earth Day CleanUP 2014 is underway in Monroe and surrounding counties. The project started March 22 and runs through April 22. Individuals, families, scout troops, school groups, corporations, sports teams, community groups and friends can all participate. Choose a safe

Did you know a security alert is sent out to you each time a change is made to your secure delivery contact information?  This alert will notify you anytime a delivery contact option is added, edited or deleted.
How:  This specific security alert is required and selected by default.  Security alerts are event driven and will be delivered when a security event occurs.  Security alerts are always delivered to your secure mailbox within online banking and to the delivery channels you added.  Review the related tips for information about selecting security alerts and security alert delivery.

Did you know in the Online Banking Center you can edit a contact option for receiving secure access codes?  This is helpful if you incorrectly entered information for a contact option and need to adjust it.
How:  From the ‘Preferences’ menu, select ‘Security Options’ and then choose the ‘Secure Delivery’ tab.  Locate the contact option you want to edit and click the option to highlight it. Then from the toolbar above, select the icon of the magnifying glass and a key to open a pop-up window to edit the selected information.  Make the changes you want.  When finished press ‘OK’.

Did you know in the Online Banking Center you can view a list of transfers that have been processed for a specific account?  The options in ‘Online Activity’ are useful to select the transfers you want listed.
How:  From the ‘Accounts’ menu, select ‘Online Activity’.  From the ‘Online Activity’ toolbar, press ‘Search’ to view the ‘Search Criteria’ drop-down list.  Choose ‘Account’ and then use the ‘Account’ drop-down to select an account.  For ‘Group By’ select ‘Status’ and press ‘Submit’.  Under the ‘Status: Processed’ section of the list are the online transfers that have processed on that account.

Did you know in the Online Banking Center you can add a contact option for receiving secure access codes?  This is a nice feature that allows you to have flexible options for receiving these codes, which are necessary when you access the Online Banking Center from an unregistered computer or when performing the forgot password function.
How:  From the ‘Preferences’ menu, select ‘Security Options’ and then choose the ‘Secure Delivery’ tab.  Select ‘Add Delivery Contact’ and from the drop-down list choose to add a ‘New E-Mail Address’, ‘New Phone Number’ or ‘New SMS Text Number’.  Enter the information for your selection and press ‘OK’ to add the new option to your list.

Did you know in the Online Banking Center you can collapse/expand groups on the ‘Online Activity’ page?  This is a helpful viewing feature that minimizes what is visible by collapsing the groups you don’t want displayed.
How:  On the ‘Online Activity’ page, click the minus sign to the left of a group name to collapse that section and hide the transfers within that group.  For example, if you choose ‘Status’ for ‘Group By’ and only want to list transfers with a status of processed, click the minus sign next to all other group name sections except for ‘Status: Processed’.  To expand a group and list the transfers within that group, click the plus sign to the left of the group name.

Did you know in the Online Banking Center you can create an alert for when a deposit is made to an account?  If there is a deposit you are expecting, this is a nice way to be notified when your account is credited.
How:  From the ‘Preferences’ menu, select ‘Alert Options’.  From the toolbar, click ‘Add Alert’ and from the drop-down list, select ‘New History Alert’ to open a pop-up window.  Under ‘Alert Criteria’, choose an ‘Account’, select ‘Credit Transaction’ for the ‘Field’, choose the ‘Trigger’, and enter the ‘Amount’.  Select a ‘Notification Frequency’, either every occurrence or only the first occurrence.  The ‘Notification Preferences’ area allows you to choose the ‘Type’ of alert you want to receive; either email, call, or text.  Alerts are always sent to your secure online banking mailbox.  When finished, press ‘OK’.