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Date
Apr 17, 2015
Online Banking Tip of the Day: Three Ways You Can Use a Phone For Banking 24/7
Did you know CNB offers three different ways for you to do your banking from a phone?  Enjoy quick and easy access to your accounts for information and transactions 24/7.
How:  1) You can use the CNBanker Voice phone system on any phone.  2) You can use CNB Text Banking on the mobile phone you enrolled3) You can use the CNB Mobile Banking App on a supported smartphone.
Apr 17, 2015
Apr 16, 2015
Online Banking Tip of the Day: Access CNBillPay Payment Information From the Calendar
Did you know with CNBillPay you can access payment information from the calendar?  There are many different ways to navigate and the calendar is a nice way to see what has processed, what is scheduled and access information for a specific date.
How:  Access ‘CNBillPay’ within the Online Banking Center.  From the ‘Calendar’ menu, select ‘View Calendar’.  To change the month, select the arrow to the left or right of the month at the top of the calendar.  A dollar amount is displayed for each date payments are scheduled or have already processed.  The amount is the total for all payments on that day.  Select an amount to view the associated payment(s).
Apr 16, 2015
Apr 15, 2015
Online Banking Tip of the Day: Easily Move From One Check Image to Another
Did you know in the Online Banking Center you can easily move from one check image to another?  This is a convenient way to navigate between the images of checks you wrote that have posted to your account.
How:  Log in to the CNB Online Banking Center and go to the register for your checking account.  Checks that have posted will be listed in the register with an icon of a magnifying glass to the left of the transaction description.  Click the icon to open a pop-up window with the image of the front of the check.  In the center of the ‘Check Viewer’ toolbar are four different arrows you can use to move between your images.  Select first, previous, next or last to display checks accordingly.  The checks you have displayed in your register and the order that you have them listed determines the order for viewing.
Apr 15, 2015
Apr 14, 2015
Online Banking Tip of the Day: Receive a Text Message of Account Transactions
Did you know with Text Banking you can receive a text message of your account history?  This command is a quick way to view a condensed list of recent transactions for an account.
How:  For example, if you have an account with the short name ‘CHK1’ and you want history for that account.  You can text HIST CHK1 to 226563 and receive a text message that lists the last 10 transactions that took place on that account.  To use Text Banking, you need to be enrolled in Online Banking and completed the ‘Text Banking Enrollment’ process.
Apr 14, 2015
Apr 13, 2015
Online Banking Tip of the Day: Two Ways to Open a Secure Mailbox Message
Did you know in the Online Banking Center there are two ways that you can open a secure mailbox message?  It is helpful to know alternate ways to use features in case you are using a device in which an option is not available.
How:  Log in to the CNB Online Banking Center and from the ‘Services’ menu, select ‘Messages’.  To open a message from your list you can: 1) Double click on the message, or 2) Select the message to highlight it, and then from the toolbar select the icon of an envelope with a magnifying glass.
Apr 13, 2015
Apr 10, 2015
Online Banking Tip of the Day: View Your Scheduled Payments on the CNBillPay Home Page
Did you know with CNBillPay your scheduled payments are listed on the home page?  One of the nice features of the ‘Home’ page is an abbreviated list of your scheduled payments for the next 30 days.
How:  Access ‘CNBillPay’ within the Online Banking Center and navigate to the ‘Home’ page.  If the ‘Home’ page is your default start page you are already there.  Otherwise you can get to the ‘Home’ page from any page by pressing ‘home’, located on the top right, under ‘view demo’.  There are four sections on the ‘Home’ page, the bottom right section displays your ‘Scheduled Transactions’.  Each shows the payee and dollar amount.
Apr 10, 2015
Apr 09, 2015
Online Banking Tip of the Day: Reactivate an Alert you had Temporarily Turned Off
Did you know in the Online Banking Center you can reactivate an alert you had turned off?  This is helpful for when you want to turn on an alert you previously had disabled.
How:  Log in to the CNB Online Banking Center and from the ‘Preferences’ menu, select ‘Alert Options’.  To the left of each inactive alert is a red circle with a minus sign.  Locate the alert you want to reactivate and depending on your device you can either, double click the alert or click the alert to highlight it and from the toolbar, select the icon that looks like an alarm clock with a magnifying glass.  A pop-up window will open to let you edit the alert.  Click the box next to ‘Enable this Alert’ to place a checkmark in the box and then press ‘OK’.
Apr 09, 2015
Apr 09, 2015
Telephone Scam- Debit Cards

Customers and Non Customers have been receiving phone calls in regards to their Canandaigua National Bank debit card. It is an automated service stating the debit card is locked or needs to be activated. They are asking you to respond

Apr 09, 2015
Apr 08, 2015
Online Banking Tip of the Day: Receive a Text Message of the Commands for Text Banking
Did you know with Text Banking you can receive a text message that lists the Text Banking commands?  As long as you remember this one command, you can use it to receive a helpful list of all the Text Banking commands.
How:  Text LIST to 226563 and receive a text message that lists each command along with the function it performs.  To use Text Banking, you need to be enrolled in Online Banking and completed the ‘Text Banking Enrollment’ process.
Apr 08, 2015
Apr 07, 2015
What Documents Should I Shred?

Everyone—whether you are a business owner or individual—has confidential documents that need to be properly secured. Not only is it important to have a proper and secure way to store these documents, but you also need to be aware of

Apr 07, 2015
Apr 07, 2015
Online Banking Tip of the Day: Search for a Series of Checks and List Them in Order of Check Number
Did you know the Online Banking Center allows you to search for multiple checks?  Of the many search options available, this flexible search tool enables you to focus on a series of checks that are listed according to their check numbers.
How:  Log in to the CNB Online Banking Center and go to the register for the account you want to use.  Select ‘Search’ from the left side of the account register toolbar to view the ‘Search Criteria’ drop-down list.  From the list choose ‘Multiple Checks’, enter the ‘Start Check Number’, enter the ‘End Check Number’ and press ‘Submit’.  Displayed will be all checks within the series that have posted to the account, listed according to when they posted to your account.  Now to adjust how they are listed by using the sort feature.  In the column header above the transaction description, click ‘Sorted By: Post Date’ to open the ‘Sort by’ window, and select ‘Check’ to change how your transactions are sorted.  To reverse the order the checks are listed, move to the middle column header and click ‘0 on top’ or ‘9 on top’.  You can search and locate checks going back as far as the oldest transaction available.
Apr 07, 2015
Apr 06, 2015
College Town Branch Open

Our newest bank office at College Town is now open Click below to watch a welcome video from Branch Manager Javier Quintana and Assistant Branch Manager Rayonn Boxx. Video is Loading

Apr 06, 2015
Apr 06, 2015
Online Banking Tip of the Day: Notice for How Many Unread Messages You Have
Did you know there is a notice in the Online Banking Center when you have unread messages?  This is a helpful visual notification that informs you of how many unread messages you have in your secure mailbox.
How:  Log in to the CNB Online Banking Center and on the ‘Overview’ page, in the top right, under the banner is an icon of a mailbox with the words ‘You have ( ) new messages’.  When you have unread messages the flag on the mailbox is up and there is a number for how many new messages there are.  The term “new messages” refers to messages you have yet to open and is not in reference to when the message was sent.  Select this link to access your secure mailbox and view the messages.  When there are no unread messages the flag on the mailbox is down with the number 0.
Apr 06, 2015
Apr 03, 2015
Online Banking Tip of the Day: View the Total Dollar Amount you Sent to a Selected Payee During 2014
Did you know with CNBillPay you can view the total dollar amount paid to a payee?  This is useful when you want to do a year-in-review of 2014 expenses associated with a specific payee.
How:  Access ‘CNBillPay’ within the Online Banking Center.  From the ‘Payments’ menu, select ‘Payment History’.  Use the ‘Pay To’ drop-down to select the payee to search, choose the ‘Custom Date’ radio button and then for ‘From’ enter 1/1/2014 and for ‘To’ enter 12/31/2014.  From the ‘Payment Status’ drop-down, select ‘Processed’, and then choose ‘50’ for the ‘# of Records to Return’.  If you like, make other adjustments and then press ‘Search’.  Scroll down to view the ‘Total’.  You can view history for any date range as far back as 18 months.
Apr 03, 2015
Apr 02, 2015
Online Banking Tip of the Day: Receive a Text Message for HELP with Text Banking
Did you know with Text Banking you can receive a text message for HELP?  This is a useful command that sends you a text message containing a link to the Text Banking HELP page and the phone number to our call center.
How:  Text HELP to 226563 and receive the help response text.  Press the URL link to navigate directly to the Text Banking help page or press the phone number link to call the CNB Customer Call Center.  Our call center is open from 8am-8pm Monday-Friday and 9am-1pm Saturday and Sunday.  To use Text Banking, you need to be enrolled in Online Banking and completed the ‘Text Banking Enrollment’ process.
Apr 02, 2015
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