Skip to main content

Upgrade for a Better Experience

Canandaigua National Bank & Trust would like to encourage all of our customers to update their internet browsers as new releases are made available. Using the most recent browser version ensures the best security, design experience, speed and functionality.

Continue to CNBank.com

If you have any comments or concerns, please contact our Customer Call Center at 585.394.4260 ext. 0.

Your Bank > News

CNB News

News RSS Feed

Title
Date
Jul 06, 2015
Online Banking Tip of the Day: Option to Add an Attachment to a Secure Mailbox Message
Did you know in the Online Banking Center you can add an attachment when sending a message to us?  This option allows you to securely include additional information that can assist us, for instance a screenshot that shows what you are inquiring about.
How:  Log in to the CNB Online Banking Center.  From the ‘Services’ menu, select ‘Messages.’  From the toolbar in your mailbox, select ‘New’ to open a pop-up window for your message.  Use the ‘To’ drop-down menu, enter a ‘Subject’ and type your message.  To add an attachment, press ‘Browse’ and select the file to attach to your message.  When you are finished, press ‘Send.’
Jul 06, 2015
Jul 03, 2015
Online Banking Tip of the Day: Organizing Your Secure Mailbox Messages
Did you know in the Online Banking Center you can organize your secure mailbox messages?  The options for grouping make it easy for you to list your messages in a specified order.
How:  Log in to the CNB Online Banking Center.  From the ‘Services’ menu, select ‘Messages.’  In the secure mailbox toolbar, use the ‘Group By’ drop-down menu and select either ‘None,’ ‘Sender,’ ‘Subject,’ or ‘Received.’
Jul 03, 2015
Jul 02, 2015
Online Banking Tip of the Day: Forgot Password Process in the CNB Mobile App
Did you know if you forget your password for Online Banking, you can use the CNB Mobile App to reset it?  This is a secure process that allows you to reset your password and access your accounts whenever, wherever.
How:  Open the CNB Mobile App and press ‘Forgot your password?’  Enter your ‘User ID’ and press ‘Submit.’  Choose a delivery method for your secure access code and keep the app open.  Once you receive your code, enter the code and press ‘Submit.’  Now create a ‘New Password,’ enter that password again to ‘Confirm Password,’ and press ‘Submit.’
Jul 02, 2015
Jul 01, 2015
Online Banking Tip of the Day: Print a List of Your Scheduled Payments in CNBillPay
Did you know with CNBillPay you can print a list of your scheduled payments?  This is useful if you want to have a hard copy to reference offline.
How:  Access ‘CNBillPay’ within the Online Banking Center.  From the ‘Payments’ menu, select ‘Scheduled Payments.’  To adjust what is displayed, make selections in the ‘View Options’ box and press ‘View.’  When you have displayed what you want, press ‘Printer Friendly Version.’  Your list opens in a new tab or window.  At the bottom of the page, press ‘Print’ and follow the steps to print for your computer.
Jul 01, 2015
Jun 30, 2015
Online Banking Tip of the Day: Maintain Contact Information for Delivery of Security Alerts
Did you know in the Online Banking Center you can maintain the contact information used to deliver your security alerts?  Having up-to-date contact information in this area is necessary to receive notification when a selected security event is triggered.
How:  Log in to the CNB Online Banking Center.  From the ‘Preferences’ menu, select ‘Security Options’ and then choose the ‘Alerts’ tab.  Security alerts are always delivered to your secure mailbox within Online Banking.  You can also enter an ‘E-mail Address,’ ‘SMS Text Number,’ and ‘Phone Number.’  After you make any adjustments press ‘Submit Alerts Changes.’
Jun 30, 2015
Jun 29, 2015
Online Banking Tip of the Day: Option for CNB Mobile App to Remember Your User ID
Did you know the CNB Mobile App now has an option to remember your User ID?  With this option you can save time by having your User ID already entered for you, just enter your password to sign in.
How:  Open the CNB Mobile App and enter your ‘User ID’ and ‘Password.’  Now before you sign in, select the box in front of ‘Remember me’ to place a check mark in the box and then press ‘SIGN IN.’  In the future when you open the app your User ID will already be entered with the middle section masked. Remove the check mark to have your User ID no longer remembered.
Jun 29, 2015
Jun 26, 2015
Online Banking Tip of the Day: View the Product Type for an Account
Did you know in the Online Banking Center you can view the product type for an account?  If you created a display name for an account, that name replaced the product type name.  The product type is helpful when you want to review that information.
How:  Log in to the CNB Online Banking Center.  From the ‘Preferences’ menu, select ‘Account Preferences.’  In the ‘Description’ column, is the product type for each of your accounts.  For example, you can see the account you named “Household” is an ‘Optimum Checking’ account.
Jun 26, 2015
Jun 25, 2015
Online Banking Tip of the Day: Delete an Account that Appears on the Overview
Did you know in the Online Banking Center you can remove accounts that appear on the overview page?  This is helpful when you have an account listed, which you no longer want displayed.  For example, a loan you paid off or a checking account you closed.
How:  Log in to the CNB Online Banking Center.  From the ‘Services’ menu, select ‘Add/Delete Account.’  Select the ‘Delete’ radio button, choose the ‘Account’ from the drop-down list and press ‘Continue.’  Your request will be processed within 1-2 business days.
Jun 25, 2015
Jun 24, 2015
Online Banking Tip of the Day: Add Categories for Payees in CNBillPay
Did you know with CNBillPay you can add categories to assign to your payees?  Using categories can help with organizing your payees and make for more efficient bill pay sessions.
How:  Access ‘CNBillPay’ within the Online Banking Center.  From the ‘Payees’ menu, select ‘Categories.’  Your categories are listed in alphabetical order on the left in the ‘Category Name’ box.  To add a category, select ‘Add a Category’ and create a name in the ‘Category Name’ field.  If you have uncategorized payees, you can choose to assign them to your new category, and then press ‘Submit.’
Jun 24, 2015
Jun 23, 2015
Online Banking Tip of the Day: Selecting an e-statement to View
Did you know with e-statements you can select which statement you want to view?  Once you begin to receive e-statements, your statements are securely stored and available to you within the Online banking Center for up to 18 months.
How:  Log in to the CNB Online Banking Center.  From the ‘Services’ menu, select ‘View e-Statements.’  Use the drop-down lists, to select an ‘Account,’ ‘Year,’ and ‘Cycle.’  Then press ‘View Statement’ to view a PDF of that statement.  The display and options for PDFs can vary depending on your computer.
Jun 23, 2015
Jun 22, 2015
CNB Economic Comments June 22

To EveryoneFrom Gregory S. MacKay, Economist“Are we there, yet?” – the plaintive cry of economic and market analysts trying to ferret out the date of an interest rate increase. Various indicators remain mixed, with both rates hike believers (“hawks”) and

Jun 22, 2015
Jun 22, 2015
Online Banking Tip of the Day: Process for when you Forget your Password
Did you know if you forget your password for Online Banking, you can reset it 24/7?  This is a helpful, secure process that allows you to reset your password and access your accounts.
How:  On the login page for the CNB Online Banking Center, enter your ‘Login ID,’ check the box for ‘Forgot Password,’ and then press ‘Login.’  Select the radio button for the delivery option you want to use, to receive a Secure Access Code, and press ‘Submit.’  Once you receive your code, enter the ‘Secure Access Code’ and press ‘Submit.’  Now create a ‘New Password,’ enter that password again to ‘Confirm Password,’ and press ‘Submit.’
Jun 22, 2015
Jun 19, 2015
Online Banking Tip of the Day: View Frequency and Transfer Initiation of a Recurring Transfer
Did you know in the Online Banking Center you can view the frequency and transfer initiation of a recurring transfer?  Reviewing details of a recurring transfer is helpful in order to verify what you have in place.
How:  Log in to the CNB Online Banking Center.  From the ‘Transactions’ menu, select ‘Manage Recurring’ to display the recurring transactions you have created.  Locate the recurring transfer and click on it, to highlight it.  In the toolbar above, press ‘View’ to open a pop-up window containing details for that transfer.  Within the details is a line for ‘Frequency’ and one for ‘Transfer Initiation.’  These two items together tell you the recurring schedule for that transfer.
Jun 19, 2015
Jun 18, 2015
Online Banking Tip of the Day: Receive Customized Summary of CNBillPay Activities at Log Out
Did you know with CNBillPay you can receive a customized summary of your activities at the end of each session?  With this notification feature, you can choose what you would like sent to the email address on file, each time you log out.
How:  Access ‘CNBillPay’ within the Online Banking Center.  From the ‘Options’ menu, select ‘e-Notifications.’  In the ‘Schedule e-Notifications’ box, select the ‘Log Out’ tab.  Select the radio button for ‘On’ or ‘Off’ next to each item you would like a list of.  You can choose ‘Scheduled transactions,’ ‘Added payees,’ ‘Deleted payees,’ and ‘Skipped and stopped transactions.’  After you have made your selections, press ‘Submit.’
Jun 18, 2015
Jun 17, 2015
Online Banking Tip of the Day: Delete Another CNB Customer’s Account From your List for Transfers
Did you know in the Online Banking Center you can submit a request to delete another CNB customer’s account from your list of accounts to transfer to?  This is helpful if you previously used ‘Cross Customer Transfer Setup’ to add another CNB customer’s account for transfers and are no longer making transfers to that account.
How:  Log in to the Online Banking Center and from the ‘Services’ menu, select ‘Messages.’  From the toolbar in your mailbox, select ‘New’ to open a pop-up window for your message.  Choose ‘Customer Service’ from the ‘To’ drop-down list and for the ‘Subject’ line enter delete account.  Within the box, type your message that you want to delete a cross customer account from your list, and be sure to include the last 4 digits of that account’s number.  When you are finished, press ‘Send.’  Within 1-2 business days the account should no longer appear.
Jun 17, 2015
Previous 1 2 3 4 5 6 7 8 9 10  ... Next