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Mobile Banking FAQs

Need some quick tips about Mobile Banking or just looking to find an answer to a question - click on the tab below that you are inquiring about. It will present you with some common questions and answers. If you still need help please call out Customer Call Center at 585-394-4260 Ext. 0.

Mobile Banking App

How do I download the Mobile Banking App?

What functions can I perform with the Mobile Banking App?

I want to make a simple transfer to one of my accounts. Is there a way to do that from the home screen?

Mobile Check Deposit

I have a check. Is there a way I can deposit it to my account without going to the bank?

What types of accounts can accept a CNB Mobile Deposit?

Can I deposit more than one check at a time?

Is there a fee for 'Mobile Check Deposit?'

Do you receive confirmation when you deposit a check with CNB Mobile Deposit?

Do I need to endorse my check for a Mobile Deposit?

I just deposited a check using the mobile app. When will the funds be available?

How long do I need to keep a check after I deposit it using 'Mobile Check Deposit?'

I tried to deposit a check using 'Mobile Check Deposit' and it was rejected. Why would a deposit be rejected?

What if I am having difficulty taking a photo of the check?

Manage My Debit Card

What is Manage My Debit Card?

What are the key features of Manage My Debit Card?

How do I access Manage My Debit Card?

Do I need two apps?

What are the benefits of Manage My Debit Card?


I am looking for the details on a payment I made two months ago to a payee.
How do I view CNBillPay payment history in the mobile app?

I have a payment in CNBillPay® scheduled to happen tomorrow and now realize I don't need to make it.
How do I cancel a pending payment in the mobile app?

Touch Authentication

What is Touch Authentication?

How do I activate Touch Authentication?

CNBanker® Voice

What is CNBanker® Voice?

What phone number do I call to access CNBanker® Voice?

Text Banking

What is Text Banking?

What number will text messages come from?

How do I activate Text Banking?

Helpful Text Banking Tips: