Did you know in the Online Banking Center you can submit a travel notification? This is a nice feature to communicate to the bank when and where you will be traveling in order to temporarily lift restrictions for your debit card.
How: From the ‘Services’ menu, select ‘Messages’ to open your secure mailbox. From the toolbar in your mailbox, select ‘New’ to open a pop-up window for the message you want to send. Choose ‘Travel Notification’ from the ‘To’ drop-down list and for the ‘Subject’ line enter Travel Notification. Within the box, type your message and be sure to include the timeframe, location(s) and last 4 digits of your debit(s). When finished, press the ‘Send’ button in the upper left corner of the message window. A travel notification should be submitted by each individual prior to leaving and can also be submitted using the Mobile Banking App.
Send a Message to CNB Using the Mobile Banking App
Importance of Providing Detailed Information in Secure Messages
Remove a CNB Customer’s Account From Your List of Accounts for Transfers
Remove an External Account From Your List of Transfer Accounts
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form.