Did you know with CNBillPay you can add a secondary account holder? This is necessary if you want to authorize another signer on the primary account associated with CNBillPay to inquire about your payments.
How: At the top left, next to your name on any page in CNBillPay, select ‘add a secondary account holder’. Answer the challenge phrase and press ‘Submit’. Enter the ‘First Name’, ‘Last Name’, and press ‘Submit’. The secondary account holder will show as pending approval until CNB verifies they are a signer on the primary account.
Sign Up for CNBillPay this New Year
Add a Challenge Phrase in CNBillPay
Make Payments From Different Accounts in CNBillPay
If you have additional questions, please call our Customer Call Center at (585)394-4260 ext. 0 or fill out a contact us form